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STP adding another person to the ATO

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Experienced Cover User JackieW
25 Posts
Experienced Cover User
Australia
JackieW
Experienced Cover User

25Posts

3Kudos

2Solutions

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STP adding another person to the ATO

I need to add another person to STP for reporting to the ATO.  I found the support notes but I could not duplicate the steps in AccountRight.  I phoned technical support and the operator kindly emailed me the same support notes as i had already sourced.  With her assistance I tried to duplicate the steps again no success.  The operator said she would transfer to MYOB specialist.  I waited for over 20min and gave up as my family are waiting on their evening meal.  In total I was on the phone for 45mns.  Not happy at all. Now I will have to repeat the whole process again tomorrow.   

2 REPLIES 2
Experienced Cover User JackieW
25 Posts
Experienced Cover User
Australia
JackieW
Experienced Cover User

25Posts

3Kudos

2Solutions

Re: STP adding another person to the ATO

Emma from Payroll kindly phoned me and arranged to phone on Tuesday morning.  After a discussion she said she would call back after 15mins (I wasn't expecting her to stick exactly to the 15mins) however it is now Wednesday afternoon and I still have not received the call back.  I did try to go through the Support phone line again but it said the wait was at least 30 minutes so I terminated the call.   It would be greatly appreciated if someone from MYOB would be kind enoough to ask Emma to call me please.  

Experienced Cover User JackieW
25 Posts
Experienced Cover User
Australia
JackieW
Experienced Cover User

25Posts

3Kudos

2Solutions

Accepted Solution Solved Solution

Re: STP adding another person to the ATO

Thank you, Emma has called me.

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