STP cannot connect to ATO using firefox

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invision
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Cover User
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STP cannot connect to ATO using firefox

Hi,

 

I've just setup STP and when i check payroll details i dont get any errors.

 

When i try and connect to ATO i get:

 

"This program cannot display the webpage" error.

 

I am using firefox v 61.0.1 and it is currently up to date.

 

Any ideas why it wont connect? My internet connection is fine and i am connected online with MYOB Accountright already.

 

Please help!

Thanks

2 REPLIES 2
MYOB Staff Post Em_P
358 Posts
MYOB Staff Post
Australia
MYOB Staff Post

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Accepted Solution Solved

Re: STP cannot connect to ATO using firefox

Hi @invision

 

You will need to ensure that your Internet Explorer version is up to date at version 11, as AccountRight uses Internet Explorer to connect through to Payroll Reporting.

 

If you ensure that your Internet Explorer version is up to date then follow these steps here that should resolve your issue.



Best Regards,

Em P
MYOB Partner Support Specialist
invision
2 Posts
Cover User
Australia
Cover User

2Posts

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0Solutions

Re: STP cannot connect to ATO using firefox

Thanks!

 

Switching back to Internet Explorer did the the trick.

 

Note to other users: firefox is not compatible with STP.

 

Regards,

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