STP reporting - employee missing

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STP reporting - employee missing

Hi,

I have processed a client's first pay using STP. In the Online Payroll Reporting Centre the information has been accepted however it has dropped one employee off the list. The employee was definitely included in the pay run and their card is Active in myob but they are missing from the Payroll Reporting Centre. Any ideas as to why this has happened? Have a I missed something in the employee information?

 

Thanks, Catherine

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Re: STP reporting - employee missing

Hi @FBTadmin 

 

Is their Employment Basis set to Other? This would exclude them from STP reporting.

 

Hope this helps

Tracey

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Re: STP reporting - employee missing

Thanks Tracey! That has fixed the problem Smiley Happy

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Re: STP reporting - employee missing

Hi Tracey

I send payrun to ATO already and I have same problem (STP report missing one emplyee ). And I have changed emplyoment basic to be full time.

How can I send the missing employee payment to ATO again.

Please advice.

Regards

Angel

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Re: STP reporting - employee missing

Hi Tracey,

 

I just found your solution today, I just want to check as I have the same problem and fixed it as you suggest and I just wonder, in the next payrun, the Payment summaries of those employees will be updated as we pay them right?

 

Thank you in advance.

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Re: STP reporting - employee missing

Hi @Spiceslover 

 

Firstly just want to say I was bungy15, now I'm an MYOB moderator so I am still around.

 

And yes you are correct. Once you have changed the employment basis the YTD amounts will be updated when you process their next pay.  You can check the employee has been reported and the YTD amounts are correct by going to the Payroll Reporting Centre>>clicking on the ... button for that payrun and select Download.

 

Please let me know if you need further help.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Re: STP reporting - employee missing

Thank you Tracey.

 

It's really helpful.

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