STP

[chrissy]

MYOB what is going on very dissappointing ! Have tried to get technical support for the past 2 weeks and cannot get anyone to help ! My client is furious and so am I. This is absolutely so unprofessional . I need help or will have to take our business elsewhere after 22 years ????? Reference numbers 01091448 , 01091456 6 hours on the phone .. 

[chrissy]

This is rediculous ! I just cannot get help I have spent over 5 hours on the phone this week and no one from MYOB will help OMG ! I have identified the problem and it is a software problem and when I call I cannot get ANYONE TO HELP !!! I refuse to sit on the phone again as all I get is we are sorry and will get someone to get back to you !! My client's employee's cannot do their tax returns ... For god sake !! Help 

[Tracey_H]

Hi @chrissy 

Sorry to hear you've had that experience. I've had a look at those cases, 01091448 relates to reactivating a file which has been done. If you're still having problems with this please send me the serial number, primary contact name and email address in a private message.

Case 01091456 relates to STP finalisation. I can see that you have sent screenshots of the Payroll activity report, EOFY finalisation window and Reports window. Can you please send me screenshots of the Payroll activity detail, Payroll register detail and Summary of payments reports for the affected employees in a private message. The Summary of payments report is in the Payroll reporting centre>>EOFY finalisation tab>>click on the ellipsis for the employee and select Download.

[chrissy]

Re: STP

Hi  @chrissy 

Sorry to hear you've had that experience. I've had a look at those cases, 01091448 relates to reactivating a file which has been done. If you're still having problems with this please send me the serial number, primary contact name and email address in a private message. THIS WAS THE INTIAL ISSUE SO HAD NOTHING TO DO WE REACTIVATING A FILE ! THEY GAVE ME A NEW REF # WHICH IS  01091456 SAME PROBLEM 

Case 01091456 relates to STP finalisation. I can see that you have sent screenshots of the Payroll activity report, EOFY finalisation window and Reports window. Can you please send me screenshots of the Payroll activity detail, Payroll register detail and Summary of payments reports for the affected employees in a private message. The Summary of payments report is in the Payroll reporting centre>>EOFY finalisation tab>>click on the ellipsis for the employee and select Download. I HAVE ALREADY DONE THIS BUT WILL DO IT AGAIN JUST SO WE GET THIS PROBLEM RECIFIED CUSTOMER NUMBER xxxxx xxxxxx There is 2 xxxxxx and xxxxxx with the problems 

*Account details and screenshots removed for security and privacy, ^TH

[Tracey_H]

Hi @chrissy 

I have removed your Client ID, serial number and screenshots from your post. Do not post confidential information on the public Forum. Please use the private message link previously provided to send confidential information.

As mentioned I did see that you had sent the Payroll activity summary, EOFY finalisation window and Reports window. However, I need the Payroll activity detail, register detail and Summary of payments to assist with your issue. Thank you for providing the Payroll activity detail and Summary of payments. Please send me the Payroll register detail in a private message. As two employees have an issue with the redundancy payment please also send screenshots of the pay transaction and payroll category set up.