Scenario 3: ETPs are $0.00 in the YTD verification report

[WoofWoof2016]

This is happening to me and it's driving me crazy, it is for 21/22. I can confirm the following is happening 

Scenario 3: ETPs are $0.00 in the YTD verification report but correct in the Summary of Payments report. (This is something our teams are working on)

 Our Help Article, Wrong ETP values in STP reports, has detailed information on this issue.

If the above help article doesn't resolve your issue and If your employee's Summary of Payment Report is correct, but the verification report is not, you can still finalise the employee and submit it to the ATO. Please also Start a new post with the below information so that we can pass on your details to the team who are working on this to get resolved:

• Payroll year affected
• Confirmation that the Employee summary of payments report is correct but YTD verification report is appearing as $0.00

If you're still having problems please don't hesitate to start a new post and we'll be happy to help.

Cheers,
Melisa

[Komal_S]

Hi @WoofWoof2016 

This issue is currently being investigated and we'll loop back as soon as it's fixed. Please send us the following details by Private Message, so we can notify you when the issue has been resolved: 

• Serial Number
• Employee Name :
• STP Phase 1 or STP Phase 2? :
• What is the FY? (2020-2021 or 2021-2022) :
• Download of the Employee Summary Report :
• Download of the YTD Verification Report :
• What exactly is wrong in the report(mention the payroll categories) and what should be the correct values ?