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Single Touch Payroll (STP)

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Experienced Cover User Elizabeth02
22 Posts
Experienced Cover User
Australia
Elizabeth02
Experienced Cover User

22Posts

4Kudos

0Solutions

Solved: Go to Solution

Single Touch Payroll (STP)

Good morning

I am unable to To Connect to ATO.  All Check Payroll details are assigned. So when click on Connect to ATO I get prompted to sign into MYOB which I do and get notification that I am signed in. I then get a completely blank screen, no curser going round and round.

Please advise

Thanks

4 REPLIES 4
MYOB Staff Post Em_P
350 Posts
MYOB Staff Post
Australia
Em_P
MYOB Staff Post

357Posts

76Kudos

55Solutions

Re: Single Touch Payroll (STP)

Hi @Elizabeth02,

 

With the blank screen you will first want to check which version of Internet Explorer you are using.

Single Touch Payroll requires v11 and above of Internet Explorer to process through.

 

If upgrading Internet Explorer doesn't resolve this or it is already upgraded try the steps I have listed on this post here.



Best Regards,

Em P
MYOB Payroll Support Specialist
Experienced Cover User Elizabeth02
22 Posts
Experienced Cover User
Australia
Elizabeth02
Experienced Cover User

22Posts

4Kudos

0Solutions

Re: Single Touch Payroll (STP)

Good morning

I have passed the info onto our IT specialist and are waiting for him to visit us.

I do believe we use Google Chrome rather than Internet Explorer - is there another option to fix our problem?

Thank you

MYOB Staff Post Em_P
350 Posts
MYOB Staff Post
Australia
Em_P
MYOB Staff Post

357Posts

76Kudos

55Solutions

Accepted Solution Solved Solution

Re: Single Touch Payroll (STP)

Hi @Elizabeth02

 

I understand Google Chrome is the browser you commonly use but AccountRight uses Internet Explorer, this is why these steps need to be taken out in Internet Explorer instead of Chrome.

 

There is no other resolution, if what's given doesn't resolve the issue your IT team will need to further look into this.



Best Regards,

Em P
MYOB Payroll Support Specialist
Experienced Cover User Elizabeth02
22 Posts
Experienced Cover User
Australia
Elizabeth02
Experienced Cover User

22Posts

4Kudos

0Solutions

Re: Single Touch Payroll (STP)

Thank you for your reply.

Our IT spent a copule of hours on Friday sorting the issue out through Internet Explorer.

I am now connected to the ATO and will report for the first time when I do the payroll tomorrow.

Fingers crossed I am now all sorted.

Thank you

Beth

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