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Single Touch Payroll "sorry you don't have access....."

Contributing Cover User WRSC
5 Posts
Contributing Cover User
Australia
WRSC
Contributing Cover User

5Posts

0Kudos

0Solutions

Single Touch Payroll "sorry you don't have access....."

When trying to send STP details to the ATO, I'm getting the "You need an MYOB account to continue....sorry you don't have access to file with Single Touch Payroll on behalf of this company........." error message.  Can someone please advise or help?

 

Thanks, Mel.

1 REPLY 1
Super User sholt73
737 Posts
Super User
Australia
sholt73
Super User

737Posts

487Kudos

34Solutions

Re: Single Touch Payroll "sorry you don't have access....."

that error normally means your email is not set up as an admin/owner on myob's end. myob support can change that if they can verify you are the owner of the account.

 

if you're not, you'll need to get someone else to set you up in my.myob.

 

STP supports opening hours are:

https://community.myob.com/t5/Single-Touch-Payroll-STP-Q-A/Single-Touch-Payroll-Support-Opening-Hour...

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