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My client is using Accountright 2018.2 and would like to start STP from 1st July 2018 even though he has under 20 employees.
How do I find the Software ID to submit to the ATO via the Access Manager to have this process started?
Secondly, when linking the ATO Reporting Categories the Overtime Name is under the Super tab instead of wages? Someone has previously setup the categories incorrectly.
Its been linked to the wrong "ATO reporting category" as well and is now greyed out and cant be changed?
I notice the Clearwater PLus file has only one box "To be assigned" under the Wages name for Overtime which is how I need this one to be now.
How can I fix it to report to the ATO correctly? Ive attached a screenshot. Thanks Sally.
Solved! Go to Solution.
Single Touch Payroll in AccountRight 2018 is in the process of being finalising and as such we will have more information relating to lodging available closer to its release.
In terms of the "Overtime" category, normally you would set an overtime category up as a Wages category as you are paying that to the employee. Looking at your screenshot, it is set up as a Superannuation Category. I would have it a guess that the category has been set up incorrectly and someone has fixed it up by setting the calculation basis to Equals 0 percent so nothing will calculate on it.
My recommendations would be:
The above processes will ensure that the category is not being used and therefore nothing will be reported to the ATO for Single Touch Payroll for that particular category.
Note: I have assumed that the category can't be deleted, due to it being used on a pay at some point in the file.
Ok. Seeing as its clearly an error, I just made sure it is "Equals 0% of gross" and removed the employees ticked.
Coincidently, I just found that there is a real Overtime category already setup in the Wages tab that I didnt see before. So that part is good now.
IN the same file however, to check the "Payroll Reporting" for STP. there is a "New wages category" in the list that needs to be removed. When I click "Edit and Delete" I get a timed out message when the "time out" doesnt occur on any other selection. The "New wages cateogory" is still sitting in the Payroll category list "to be assigned". How can it be removed from the list?
Ive attached another screenshot.
I would be doing two things:
Once those have been done, do try to delete that category (if possible). If you are still unable to do so, I would recommend moving the company file locally if stored in the cloud/across a network and then trying again. If you are still unable to do so, do ensure that all third-party programs and applications are closed i.e. temporarily disable antivirus, automated backup programs and other applications.
Ive done that search with those extended dates and nothing came up so we can assume the "New wages category" has never been used.
I tried to delete it again and the same thing happened, saying its "timed out" with a retry error message.
I thought to move the company file to locally meant "checking it out" from Online?
How do I do this when there is no option on the File menu to "Work offline - check out" in AR 2018.2?
Ive synced it first but how do I get it local to try and delete the payroll category??
By "moving the company file locally" I was indicating checking out the company file via File>>Work Offline - Check out file. If you are not showing that option it tends to indicate that you are not an AccountRight Live Owner or Administrator of the company file only an AccountRight Live File User. You would need to ask the AccountRight Live Owner or Administrator to check the file out and attempt to delete that payroll category.
Note: I am referring to your AccountRight Live Access, NOT your company file access which is different.
So the Administrator/owner now checked it out Offline. We tried to Delete the wages category and now it said -
"Something's gone wrong and Accountright needs to close"??
This happened while trying to delete the New wages category (offline).
How can it be removed to be ready for STP?
When you encounter a Something has gone wrong message... if you select the View Error Details (bottom left of that message) it will provide you with the error log. We would need a copy of that error log to investigate further into that situation.
May 2018 - last edited May 2018 by Steven_M
The error is caused by the payroll category being linked to a payment summary field. As such I would be:
While the above process can be with the online file, I would recommend checking out the online file for the actual deleting.