Super ATO reporting Category greyed out

[JPIdeal]

Whilst trying to set up a client for STP2, the super classification can't be given an ATO reporting category as the options are greyed out

[Melisa_D]

Hi @JPIdeal, 

Thanks for your post. Are you still having issues with this ? 

If you are, can you please provide a screenshot of the whole category (not cropped) so I can take a look into this for you. 

[JPIdeal]

Hi Melisa,

Thanks for getting in contact, yes I am. As requested, please find attached

[Melisa_D]

Hi @JPIdeal, 

Thank you for the screenshot. There is a script we can run to resolve this, can you please send me a private message with the below details:

• Serial number 
• Your full name and email address 
• File name

[kathkirk]

Hi there, I too am having this issue.  Are you able to assist?

[Hannah_V]

Hi, @kathkirk thank you for your post.

Please send me a private message with the following information:

• Serial Number
• First and Last Name
• Company Name

Regards,

Hannah 

[WolfSwinePL]

Hello,

I am having this same issue - can I please request your assistance? 

thanks,

WS