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Unable to open an employee's card - (Unknown): ShowUIView(CardDetail,...,...)

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61600
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Cover User
Australia
61600
Cover User

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Unable to open an employee's card - (Unknown): ShowUIView(CardDetail,...,...)

We can physically see and change employees bank details but unable to print 

3 REPLIES 3
MYOB Product Team Haydes
6,147 Posts
MYOB Product Team
Australia
Haydes
MYOB Product Team

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Re: Unable to open an employee's card - (Unknown): ShowUIView(CardDetail,...,...)

Hi @61600

 

We recently resolved an issue on our end that was causing these errors for online AccountRight files, could you try restarting AccountRight and see if the issue is still present for me?



Cheers,

Hayden
MYOB Product Team
61600
4 Posts
Cover User
Australia
61600
Cover User

4Posts

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Re: Unable to open an employee's card - (Unknown): ShowUIView(CardDetail,...,...)

Good Afternoon,

 

We have the following issues after upgrade MYOB recently and processed payroll yesterday.

 

1. We can see and edit employee's bank detail but unable to print it.

2. After finish payroll process, only can print payslip one by one, unable to print them in a whole lot like before.

3. The year end entitlement are all incorrect.

4. the new version looks have lost a lot functions which we hhve with the old version.

 

Please review and let us know as an urgent matter.

 

Kind Regards,

 

 

 

 

MYOB Moderator Steven_M
31,040 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

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Re: Unable to open an employee's card - (Unknown): ShowUIView(CardDetail,...,...)

Hi @61600

 

  1. The banking information for an employee can be printed through the Card List [Detial report] for that employee. You can add the banking details values to that report for printing. 

    Alternatively, you could look at exporting out the information out the cards via the Import/Export Assistant. Our Help Article: Exporting data would be able to assist with that process.

  2. To print a payslip in AccountRight you can go to Print/Email payslips and tick the relevant payslip before selecting Print. 

    Note: AccountRight 2018 will work on a principle where it sends the document directly to the printer, without collating. This does mean if you are sending to a PDF printer or a similar setup you would be prompted to save/compile the individual documents one at a time. If you are needing to produce one document from multiple print jobs with AccountRight 2018, you would need a PDF printer or a similar service that will collate the documents at the time of printing and print the one document when compiled.

  3. I would be reviewing Help Article Viewing an employee's entitlement balances which outlines checking the entitlement current balances and adjusting the entitlement balances if necessary.

Kind regards,
Steven

MYOB Community Support

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