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Unable to send payroll report to ATO

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LEGO
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Unable to send payroll report to ATO

Unable to send payroll report to ATO  - get the following message

AccountEdge must terminate

Termination Code: 1220

Important Details: Error - 28 in DMLockfile (5121:0:0)

 

Is this a global issue with MYOB/ATO at the moment or a local issue that can be fixed, and if so, how?

 

Have set up so we can send directly to ATO and to my knowledge this was set up correctly

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Neil_M
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Re: Unable to send payroll report to ATO

HI @LEGO 

 

Out of curiosity are you using AccountEdge network edition or AccountEdge Pro? If you are using AccountEdge Network edition are you able to try logging in using Single User not multi user and try to send the payroll report to the ATO?

 

Whilst normally a termination code means an issue with the data, the lock files are used to handle multiple users accessing the file. I’m just curious as to whether trying to report the same report to the ATO in single user mode gets the same error?

Regards,
Neil

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LEGO
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Re: Unable to send payroll report to ATO

Thanks Neil - tried that and it worked!

 

Will have to remember to do that each fortnight and make sure the other user here in the office is not on MYOB at the time. A bit of a pain but willget used to it.

 

Many thanks!

Neil_M
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Re: Unable to send payroll report to ATO

HI @LEGO 

 

Great to hear that worked for you and you’ve been able to get that report sent off. Are you able to confirm the following information for me so that I can relay it to our team to further look into this issue for you?

 

  • The exact version of AccountEdge Network edition your using
  • The current OS version number on the machine experiencing the error
  • The current OS version on the computer hosting the file
  • The current Antivirus (if applicable) on those computers
  • The current firewall on those computers.
  • The number of people accessing the file

 

This information will help our team look further into the issue and see if there is a deeper cause beyond just the multiuser option to allow for STP reporting

Regards,
Neil

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LEGO
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Re: Unable to send payroll report to ATO

Hi Neil

 

We're using AccountEdge v18.5.

Our IT guy thinks this may be something to do with our server here so it may be resolved in the near future if that's the case.

My computer is  Mojave 10.14.4, but not sure about the host computer - will  have to find out

Antivirus and firewall is - Bitdefender Enpoint Security for Mac

Only 2 people accessing the file, but usually  I'm the only one on MYOB all day usually

Neil_M
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Re: Unable to send payroll report to ATO

Hi

 

Thanks for that Information, it will be a great help to our team in looking deeper into this

Regards,
Neil

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bradm30
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Re: Unable to send payroll report to ATO

Hi Guys,

 

I have had the exact same issue and resolved by using single user mode.

I am also using v18.5 Accountedge Network Ed.

We usually have at least 3 users in the data file.

I'm using Mojave 10.14.5 on my workstation and the host computer is using High Sierra 10.13.6.

We are not using any Firewall or antivirus.

I'd like this fixed as it a pain to get everyone out of the data file to do 1 thing every week.

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