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Updating ATO Reporting Category Errors

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Contributing Cover User VickiWA
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Updating ATO Reporting Category Errors

Hi,

I am updating the ATO reporting category and when I "check payroll details" I have two errors I cannot fix.

 

1. I have a Wages payroll category titled Meal Allowance and when I select assign Allowance - Meals I get the error "WagesPayrollCategory_ExemptionsNotDeduction".

 

2. PAYG Withholding (Taxes) shows an error of ATO Reporting category to be assigned but when I drill into the category it the window already shows the category as PAYG Withholding and it cannot be amended.

 

Can anyone help me get rid of the error messages as I cannot proceed to the Connect to the ATO until they are fixed.

 

Many Thanks

 

Vicki

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Contributing Cover User AmandaGKR
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Re: Updating ATO Reporting Category Errors

I have the same error message for 2 of the wages categories.

I was just on the phone for over an hour trying to get this sorted before I was dissconnected. 

Was a very bad connection and the Online webchat was not available.

Need to sort this out before 1st July please

 

Thanks

 

Amanda

MYOB Moderator Neil_M
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Re: Updating ATO Reporting Category Errors

HI @VickiWA & @AmandaGKR

 

As a test are you able to go into the wage category through the Payroll module and try assigning these allowances to an ATO reporting category. It doesn’t have to be the correct one, as all we are testing is whether it’s the payroll category or the related ATO reporting category.

 

If you are able to assign an ATO reporting category without any issues then the correct reporting category can be selected through the Payroll module. This should correct the issue and allow you to proceed.

 

By default, the PAYG taxes category is automatically assigned to the correct ATO reporting category, so you can overlook this error because the correct reporting category has already been selected

Regards,
Neil

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Contributing Cover User AmandaGKR
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Re: Updating ATO Reporting Category Errors

Hi Neil

I just tried what you suggested and it still does not work.

I tried all the catagories and still the error pops up.

Still cannot proceed any further.

Thanks

Amanda

Contributing Cover User VickiWA
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Re: Updating ATO Reporting Category Errors

Hi Neil

 

I also tried yesterday with no luck.

 

Thanks

 

Vicki

MYOB Moderator Neil_M
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Re: Updating ATO Reporting Category Errors

Hi @AmandaGKR & @VickiWA

 

Sorry to hear that didn’t work, but thanks for trying that to see if it worked. There is a script that we have for online files, which I’d like to try running across your files to see if that resolves this error before taking it further.

 

So that I can do this can I get you to confirm the following for me

The last 4 digits of the serial number of the file producing this error (found under Setup >> Company Information)

The company file ID number (found under Help >> About)

Does the file sit online or locally on your computer/network

 

Regards,
Neil

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Contributing Cover User AmandaGKR
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Re: Updating ATO Reporting Category Errors

Thanks Neil

 

Last 4 number are : 3970

Company File id : 1

The file is online

 

Thanks

Amanda

Experienced Cover User stroltz
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Re: Updating ATO Reporting Category Errors

Hi Neil,

 

I am also getting this error with 1 wages catagory. "Employee Reimbursement"

 

I can't assign it to any ATO catagory. 

 

Last 4 serial; 6970

File ID is 1

The file is online.

 

Thanks,

Andrew

 

MYOB Moderator Neil_M
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Re: Updating ATO Reporting Category Errors

Hi @AmandaGKR

 

Thanks for that information. I’ve organised the script to be run over your file to clear a few things in the background. Are you able to try setting the appropriate ATO reporting categories to those wage categories to see how you get on?

Regards,
Neil

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MYOB Moderator Neil_M
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Re: Updating ATO Reporting Category Errors

Hi @stroltz

 

That script has been run across your file. Do let us know how you get on with this

Regards,
Neil

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