W1 showing Reportable Employer Super Contributions (RESC)

[DejongHoists]

I used to lodge the BAS using the ATO business portal and this time I decided to lodge it via MYOB online BAS/IAS. However, the W1 figure in the BAS is inlusive of RESC figure which should be in fact subtracted from the Gross wages total. Please see the snapshot.

As per the ATO website link below it clearly says that W1 should not include RESC amount.

PAYG withholding labels on your activity statement | Australian Taxation Office (ato.gov.au)

Does anyone else have the same issue or know the solution to this problem. Thank you.

[DejongHoists]

@MYOB 

@MYOBSupport

Anyone representing MYOB development team or from Payroll/BAS team area who can assist me with this. Wasted 4 hours on MYOB chat and then another hour on the MYOB phone support with no positive outcome. Funny thing is that MYOB payroll team think it is BAS team issue and the BAS team thinks it is payroll team issue and they were playing me like a tennis ball from one side to another without looking for a solution to the problem. 

Any help/direction from MYOB community would be appreciated as MYOB support sort of give up on their customers.

[CloverQ]

Hi @DejongHoists 

As this is a community based forum, you may not receive a response from a moderator, other community users can also offer to help. I'm sorry to see no one has replied yet, and your contact experience with our phone based team wasn't satisfactory. 

The figures included in the W1 field is determined by the BAS set up. In AccountRight when using the BAS lodge online option, from the dashboard please click on 'Check field setup' in the banner to view & edit the BAS settings. For the PAYG fields, the linked categories and tax codes for W1 makes up the total, so please find out which category that RESC figure is associated to, then exclude it from the W1 field. 

This Help article has more detailed steps on setting up BAS lodgement online, should you need - Get ready to lodge activity statement online. If you have any further questions, please feel free to let us know.

[DejongHoists]

Thanks @CloverQ.

I do appreciate that you responded to the query. I have discussed this complete scenario with your phone support (when I fed up with chat support after 4 hours). The phone support (Lvl2 MYOB payroll support) said exactly what you said and I gone through with her and we both concluded that nothing was wrong with how the RESC has been set up on our end in the MYOB Accountright payroll module. Though she did not confirmed it but game me an impression that it could be software shorcoming leading to this outcome. She transferred my call to Lvl2 MYOB Accountright support but unfortunatelly the call ended straight away as due to Eastern Standard Times, the other department done for the day already. 

I would appreciate this thing to be resolved as quickly as it could be. In the meantime I can manually override the figures and report it as how it should be but sometime you overlook these kind of things and they cause a havoc when the year end comes.

[CloverQ]

Hi @DejongHoists 

Thank you for the updates. We can certainly look into it further with you, for that we'd need more information on your setup. Could you please provide a screenshot of:

- The online activity statement settings page for the W1 field. 

- The payroll transaction details showing the category used to record the RESC amount

- The W1 figure showing in the report with and without this RESC payroll category linked

[DejongHoists]

Thanks @CloverQ 

Please see attached the word document containing all three snipshots. Many thanks for your time.

[DejongHoists]

@CloverQ  - any update on this please?

[CloverQ · Accepted solution]

Hi @DejongHoists 

Thank you very much for the screenshots. 

Looking at the screenshot of the W1 field set up, the salary sacrifice payroll category has not been selected. Only payroll categories selected in the W1 field are included in the calculation of W1 total, so selecting the salary sacrifice deduction category will reduce the W1 total.

Having said that, we do recommend checking with your accountant to confirm that this is the best option for your business set up and reporting needs.

[DejongHoists]

Thank you so much @CloverQ 

It surely worked.