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July 2022 - last edited July 2022 by Melisa_D
July 2022 - last edited July 2022 by Melisa_D
How do I keep a copy of an online myob support chat for later reference
July 2022
July 2022
Hi @Kat4,
Thanks for your post. Can you please confirm if you're referring to Live Chat ?
Cheers,
Melisa
MYOB Community Support
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July 2022
July 2022
Hi Melisa, yes I was referring to live chat. Aparently they keep notes of your discussions, but if you phone they dont have access to it, so waste of time asking them to refer to your online chat.
July 2022
July 2022
Hi @Kat4,
Typically, after the chat has ended the live chat customer will be able to access a copy of the transcript of their conversation for reference. We are aware of some recent chats where that has not been the case and we are still investigating that situation.
Cheers,
Melisa
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
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