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Kat4
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myob support chat

How do I keep a copy of an online myob support chat for later reference

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Melisa_D
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Re: myob support chat

Hi @Kat4

 

Thanks for your post. Can you please confirm if you're referring to Live Chat ? 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Kat4
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Re: myob support chat

Hi Melisa, yes I was referring to live chat. Aparently they keep notes of your discussions, but if you phone they dont have access to it, so waste of time asking them to refer to your online chat.

 

Melisa_D
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Re: myob support chat

Hi @Kat4

 

Typically, after the chat has ended the live chat customer will be able to access a copy of the transcript of their conversation for reference. We are aware of some recent chats where that has not been the case and we are still investigating that situation.

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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