myob support chat

[Kat4]

How do I keep a copy of an online myob support chat for later reference

[Melisa_D]

Hi @Kat4, 

Thanks for your post. Can you please confirm if you're referring to Live Chat ? 

[Kat4]

Hi Melisa, yes I was referring to live chat. Aparently they keep notes of your discussions, but if you phone they dont have access to it, so waste of time asking them to refer to your online chat.

[Melisa_D]

Hi @Kat4, 

Typically, after the chat has ended the live chat customer will be able to access a copy of the transcript of their conversation for reference. We are aware of some recent chats where that has not been the case and we are still investigating that situation.