reversal of payroll entry

[trish2]

Am using Essentials.  Need to reverse a payroll entry that was accepted by ATO.  I clicked on Pay Runs and then Date of Payment to display the details but the next window shows no employee name to click on.  

[Sam_R · Accepted solution]

Hi @trish2,

Thanks for reaching out. 

When clicking on the payment date that opens the next window, try clicking on 'Print pay slips' to see if your employees are showing there. See below:

Do let me know how you get on and if you need further help with this. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[trish2]

Tried clicking on 'print payslip' but nothing came up.  It is really odd because I can access the details for another employee but not the one I want to reverse!!  Also how do I find your answers without scolling through the millions of other questions including ones for Account Right when I only want 'Essentials' queries.

[trish2]

Apologies - went back in to try again and clicked on 'print payslip' and the employee info came up so I was able to reverse the entry.  In other words your solution worked.

[Sam_R]

Hi @trish2,

Great to hear, and thanks for updating this thread. 

If you had any further trouble, please do not hesitate in reaching out. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[Arial]

How do you reverse an entry?

[Sam_R]

Hi @Arial,

Thanks for reaching out.

To delete/reverse a pay run, please see the below help article to guide you through this process:

• Reverse or Delete a pay

Feel free to reach out if you had any further trouble with that.