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trouble with payroll reporting

suffs
4 Posts
Cover User
Australia
suffs
Cover User

4Posts

1Kudos

0Solutions

trouble with payroll reporting

i have been trying to login into my payroll reporting and the following message appears, any advice would be appreciated.

 

STP

You need an MYOB account to continue

Sorry you don't have access to file with Single Touch Payroll on behalf of this company. Please check with someone in the business who does or call our support team on 1300 555 123.

5 REPLIES 5
Robapple
4 Posts
Cover User
Australia
Robapple
Cover User

4Posts

2Kudos

0Solutions

Re: trouble with payroll reporting

Heya suffs - I am getting the same problem/error trying to process my 31 Dec payroll.  I am hoping it is somehow due to the shutdown of the ATO over the festive season (they're closed from 21 Dec to 2 Jan).... !!?!?

MYOB Staff Post Em_P
343 Posts
MYOB Staff Post
Australia
Em_P
MYOB Staff Post

343Posts

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55Solutions

Re: trouble with payroll reporting

Hi, @suffs and @Robapple,

 

Welcome to the forum and thank you for your post.

 

The message you are both receiving indicates you are not an Admin or Owner on your file or Serial Number.

I can have a look into each of these cases and will Private Message you both for more details so we can ensure you get added as an Admin or Owner.



Best Regards,

Em P
MYOB Payroll Support Specialist
suffs
4 Posts
Cover User
Australia
suffs
Cover User

4Posts

1Kudos

0Solutions

Re: trouble with payroll reporting

i am the owner and administrator is what i am logging in as. it's been working ok in the past.

your email was from a non monitored mailbox because i sent my serial number, name and email and it cam back as this mailbox is not monitored.  what do i need to do now?

MYOB Moderator Hayden_B
5,382 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

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Re: trouble with payroll reporting

Hi @suffs

 

Just saw your post, you may have replied to the notification email from the Forum which is not a "true" mailbox and we use it purely to send notifications you receive from the Forum.

 

To send the details to @Em_P, you would need to open the PM in the Forum. You can check your Private Messages by clicking link: Private Message Inbox

 

Then just click the subject link she sent to you and you'll be given a Reply option.

 

If not, you can send Em a PM directly using this link: Send Em a PM


Cheers,

Hayden

MYOB Community Support

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suffs
4 Posts
Cover User
Australia
suffs
Cover User

4Posts

1Kudos

0Solutions

Re: trouble with payroll reporting

all good 

thanks

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