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Single Touch Payroll (STP) - MYOB Essentials Setup FAQs

MYOB Product Team
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MYOB Product Team
MYOB Product Team




Single Touch Payroll (STP) - MYOB Essentials Setup FAQs

Hi Everyone,


Products: MYOB Essentials


Using a different product? See our posts on: AccountRight Classic (V19) | MYOB AccountEdge | AccountRight

Setup for Single Touch Payroll reporting is done through the Payroll Drop-Down and the Payroll Reporting page. This process will allow you to check your Payroll details before connecting to the ATO. Our Help Article: Set up Single Touch Payroll reporting will guide you through the process.


We have also collected our most frequently asked questions on setting up STP and have posted them below.


Have a question that's not here? We'd be happy to help answer it! Just Start a Post and ask away.


The FAQ's:


Generally speaking, the ATO Reporting Category you should be selecting for a payroll category/pay item should be the same as the one that you would have selected when preparing the payment summaries.


Here is a great Help article that can lend a hand: ATO reporting categories for Single Touch Payroll


However, if you are unsure it is recommended that you speak to your Advisor or the ATO.

For Superannuation Salary Sacrifice:

On your Super Salary Sacrifice Pay Item, you would ensure that type is Super salary sacrifice and set the ATO Reporting Category to be Deduction - Reportable Employer Super Contributions (RESC)

Example salary sacrifice pay item setup


This is so that when the Backend Service begins grabbing the values, it knows to reduce the gross earnings when submitting to the ATO.


For Salary Sacrifice Deductions (not superannuation): 

The ATO Reporting Category for this is: Not Reportable. In order to ensure the Deduction is Pre-Tax in Payroll and the STP engine, we need to make sure the Tax is set to Before Tax in the Pay Item.

Deduction Pay Item.PNG


One common misconception is that the Calculations are now done on the backend and are not directly visible like the Payment Summaries and reducing the Gross by the Negative Salary Sacrifice amounts. Though this is now done for you before being sent to the ATO.

A Software ID is a unique number that is required to be passed across to the ATO to indicate that you are using your MYOB Software to comply with STP requirements. You can obtain this number by completing the Connect to ATO process in your MYOB Software.

You will need to contain the ATO (1300 85 22 32) with that particular number. Alternatively, if you do have Access Manage you may be able notify the ATO online


If you need to get your Software ID outside the connect to ATO process, you can get it by:

  1. Go Payroll > Payroll Reporting.
  2. Click ATO settings.
  3. Enter your details, and click GO.
  4. Note down your Software ID and notify the ATO you're using MYOB for payroll reporting (as described above).

Currently, it is not possible to update the Business contact person and their details after sign up, but we are working on updating that in the coming period.

If you have signed up using the incorrect ABN, do contact our phone-based team to address that situation.

Typically, this is caused by not having the appropriate level of access for your my.MYOB account. If you are encountering this error, do ensure that you have entered the correct my.MYOB account information when prompted.

If you are still getting that error do Start a New Post on the Forum and one of the MYOB Team would be happy to investigate further.

MYOB Product Team

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