Cancellation of additional subscription

[eloh63]

I have been trying to cancel a subscription for 1 additional live file on my main subscription - I have called and received a CASE ID on 29.03.23.  Not only has this not been cancelled but I am now being charged for 2 full subscriptions.  I need to be contacted by someone asap to sort this out

[Genreve_S]

Hi @eloh63, 

Thanks for your patience. 

For me to check on this and provide assistance. Please send me a private message containing your: 

• Serial number 
• Full name and email address 
• Company name
• Case number if you have any

We are looking forward to your reply. Please let us know if you have additional question on your next reply. 

Cheers, 

Genreve