Customer service

[Bretlan]

Hi MYOB
I have just spent a total of 8 hours on the phone to you. 7 of them on hold.
Only to have you hung up on me due to office hours closing. You could not find the hotfix that I need to fix your latest upgrade to my software. Both local library and online file having issues.
9 o’clock WST was the first call.
NOW THATS WHAT YOU CALL PREMIER SERVICE FROM AUSTRALIAS PREMIER ACCOUNTING SOFTWARE.
All that and more for only $140 a month.
Starting using MYOB in the 90s very long term customer. Time to move on I think

[Tracey_H]

Hi @Bretlan 

Sorry to hear you've had that experience. If you would like to provide further feedback you can so do via the Feedback & Complaints channel on the Contact us page on our website.

If you still need assistance with your company files can you send me screenshots of the errors and the error logs so that I can look into this for you.

[Bretlan]

Hi Myob,

I am not happy that you are sorry for my problems that took over 9 hours yesterday not to be solved. In the end I was just disconeted because your office hours closed. You have reach out to me this morning via a no reply site asking if you can help any firther. Your customer service is just being ignorant of my problems and typical customer service of putting it back onto the customer to contact you again. Why could you not just supply me with a direct contact seeing as you are fully awrae of my Account Right Issues. Asking if there is any more help required is frustrating the situation further. TRY ACTUAL CUSTOMER SERVICE.

[Tracey_H]

Hi @Bretlan 

I do understand that you are frustrated and I'm happy to assist with your issues. Having said that, in order to provide that assistance I do need you to send the requested information so that I can look into what is causing your issues.

The no-reply email you received this morning was a notification that I had replied to your Forum post. Having a look at your account I can see that you were emailed the Hotfix tool yesterday. If you're having problems with the Hotfix tool this post has detailed information: Unable to open recently upgraded company file

The Hotfix tool is only for offline files, if you're having problems with your online files please do provide details of the error so that I can help.

[Bretlan]

yes that is correct its the local file that wont produce payrole just look into my file Help would be greatly appreciated 

Serial No. xxxxxxxxxx

I am about to breach my employees rights by not having them paid How would you feel?

I CANT BELIEVE WE ARE GOING THROUGH THIS STUPID BACK AND FORTH.

Brett

*Serial number removed by MYOB Moderator to protect the security of the account, ^TH

[Tracey_H]

@Bretlan 

Hi Brett

I removed your serial number from your post to protect the security of your account.  I'm not able to look at your company file so I will need you to provide detailed information on what is stopping you from processing pays.

Are you able to log into your file?

If you can log into your file what is the Company file ID (Help>>About MYOB AccountRight)?

Are you getting an error when trying to process pays?

I do understand that this is frustrating and want to help get this sorted as quickly as possible. Please do provide detailed information and screenshots of any errors so that we can resolve this.