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Experienced Cover User Pelican5237
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ERROR ERROR ERROR ERROR

SICK TO DEATH OF MYOB! THEY TAKE MONEY EVERY SINGLE MONTH FROM OUR ACCOUNT AND I CAN NEVER, NEVER, NEVER GET HELP. I'VE HAD THE SAME ERROR TWO DAYS IN A ROW! (SEE ATTACHED) THE 'SPECIALIST' I SPOKE TO YESTERDAY HAD NO IDEA WHAT HAD HAPPENED AND WASN'T INTERESTED IN FINDING OUT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AND HE TOLD ME THAT HE WOULDN'T EVEN SEE THE EMAIL I WAS ASKED TO SEND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 'IT WILL BE ADDRESSED IN THE NEXT UPGRADE'. IF I TOOK MONEY OUT OF SOMEONES ELSES ACCOUNT AND DID NOT PROVIDE THE SERVICES I HAD AGREED TO PROVIDE I WOULD GO TO GOAL - HOW DOES MYOB GET AWAY WITH IT?!? SOMEONE, PROBABLY ANOTHER 'SPECIALIST'' NEEDS TO GET IN TOUCH WITH ME BY EMAIL - DONT POST AN ANSWER ON THIS FORUM BECAUSE YOU DON'T KNOW WHAT THE PROBLEM IS!

 

IS ANYONE ELSE HAVING THESE PROBLEMS WITH MYOB? IF WE ALL GET TOGETHER WE CAN FORCE THEM TO DO SOMETHING POSITIVE!

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Partner TheG
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Re: ERROR ERROR ERROR ERROR

HI @Pelican5237

 

I feel your pain but software and hardware sometimes behave differently. Sometimes unfortunately we get these errors but dont stress there are people here to help you.

 

Perhaps supply some more information so the forum members can try and assist.

 

1. What product version are you running

2. What environment are you running ie. client / server or hosted online, peer to peer etc

3. What version of Office/Excel are you using

4. Please attach the error details per the button in left hand bottom corner. "View error details"

 

Cheers & Good Luck!!

 

MYOB Moderator Steven_M
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Re: ERROR ERROR ERROR ERROR

Hi @Pelican5237

 

Thank you for your post.

As @TheG has indicated for us in order for us to assist we do require some further information could you provide the additional information that @TheG has indicated.

Also when exactly does the error message occur - I notice you are doing something with your recurring transaction list is it editing a transaction that is causing it or trying to record that transaction? Is it that one recurring transaction does it happen with all transactions?

Kind regards,
Steven

MYOB Community Support

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Partner TheG
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Re: ERROR ERROR ERROR ERROR

HI @Steven_M @Pelican5237

 

I have also seen this message when you export a report to excel and then try a second export after that. If you close out the first export file then the error disappears...Also when you copy and paste from an exported file and then try another export after that.....

 

 

Experienced Cover User Pelican5237
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Re: ERROR ERROR ERROR ERROR

I did ask to be answered in an email. The answers to your questions are:

1. 2015.4.1

2. I have no idea what you are talking about

3. Office 2010

4 What button in what left hand corner? As I said in the emails I was asked to send when the systems crashed, both times I was editing a recurring payment, don't tell me that, like the 'specialist' I spoke to yesterday, you don't see those emails either! But I have once again attached a copy of the text box which appeared at crash time. It gets incredibly frustrating for your clients when they have to repeat themselves over and over again!

 

Please don't tell me not to stress! This is the most UNPROFESSIONAL accounts package I have EVER used and I've been using them since they first came on the market. Every time I ask for help I get NOTHING and I've been asking for help from day 1! Have a look at the record of my calls and posts. I am a bookkeeper not a computer programer or 'specialist' and we pay every single month for help for that reason alone and it seems to me only fair that that help is given!

 

Ultimate User gavin12345
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Re: ERROR ERROR ERROR ERROR

Hi @Pelican5237

 

Many share your frustrations. Sounds like there is something wrong in your company file relating to this (or another) recurring transaction. Rather than edit, perhaps try to delete it and re-create it.

 

When the error message pops up, as per your Sheet1, in the bottom left corner of that message is a check box for 'Send MYOB the details' - if ticked, the error report will get sent to MYOB. It is most likely anonymous and so they will not respond to you directly. In most cases (not sure if this applies at MYOB or not) these reports go into a big collection (cynics would call this a 'bin') of error reports, and the developers examine these reports from time to time to identify and fix bugs in the software. They will not respond to you directly, but if a common error is occurring across lots of users, they might spend a bit more time trying to identify the cause. So I wouldn't expect too much from those emails.

 

Also in the bottom left corner is a 'View error details'. If you click this a screen will open which shows a long list of messages, including some details about the error. This is part of what is emailed to MYOB. If you copy and paste that long list of messages on the forum, a forum member or a MYOB staff member may be able to pinpoint exactly what is causing the error.

 

Regards

Gavin

 

 

 

 

MYOB Moderator Steven_M
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Re: ERROR ERROR ERROR ERROR

Hi @Pelican5237

 

@gavin12345 is spot on. The "Send MYOB the detials" goes through to the development team to analyse trends and plan workflow enchancements for future versions. If you do select the "View error detials" option this will show you a report of the information that was sent through to us for your records and also we can take a look at it to see what is possibly causing that error for you so we can investigate further with you.

Kind regards,
Steven

MYOB Community Support

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Experienced Cover User Pelican5237
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Re: ERROR ERROR ERROR ERROR

I know many share my frustrations!! If a MYOB 'specialist' could have come into my computer when I first phoned two days ago instead of telling me that nothing would happen until the next upgrade THIS WOULD HAVE BEEN FIXED BY NOW!

 

I SENT THE ERROR REPORTS WHEN THE ERROR MESSAGE POPPED UP! How many times do I have to repeat myself? Did you say 'developers examine these reports from time to time' - WHY THE HELL ARE WE PAYING FOR SUPPORT??????????????????????????????????????????????????

 

AGAIN I WILL SAY (HOW MANY BLOODY TIMES IS THIS?) I ALWAYS USE DIAGNOSITC MODE because there are so many problems with MYOB. Why is DIAGNOSTIC MODE there if no one is going to use it?

 

I'm far too any to say anything else right now

Partner TheG
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Re: ERROR ERROR ERROR ERROR

Hi @Pelican5237,

 

What i meant by question 2. Is are you running your computer on a single desktop, multiple desktop network or with the data file in the cloud...perhaps @Steven_M can answer this.

 

Regarding question 4. See attached image shows the button to press to view error message as I have highlighted for you and post it to this forum for comment that will help narrow down the problem.

 

Please dont come on this forum with the wrong attitude, we as forum members give our own FREE time to help people with problems...we are trying to HELP YOU and we are experienced users of the software who love to help resolve problems!!!

 

I do understand your frustration but if you that unhappy with the software why keep using it since it first came on market...surely something is still worthwhile if you are still using it now....Smiley Happy

 

Computer problems can be frustrating I know and you may have not been able to solve your problem straight away but we are all aiming to help you resolve the problem here on the forum!

 

Capture.PNG

MYOB Moderator Steven_M
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Re: ERROR ERROR ERROR ERROR

Hi @Pelican5237

 

I have managed to obtain the error reports that you have been sending through to the development team.

First One

Code:

System.AccessViolationException

 

 

Message:

Attempted to read or write protected memory. This is often an indication that other memory is corrupt.

 

 

Stack Trace

----------------------------------------

1 : System.AccessViolationException

----------------------------------------

System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.

 

Second One

AccountRight Application Error Report

=====================================

Application Version: 2015.4.17.5484

Application File Version: 2015.4.17.6418 Incident Id: 5aecab03-444e-45bd-b0d2-dcf0db9a61c7

Time: Thursday, 18 February 2016 11:48:57 AM

 

Code:

System.NullReferenceException

 

 

Message:

Object reference not set to an instance of an object.

 

 

Stack Trace

----------------------------------------

1 : System.NullReferenceException

----------------------------------------

System.NullReferenceException: Object reference not set to an instance of an object.

   at

Huxley.UI.Model!0x0600332c!MYOB.Huxley.UI.Model.Facades.Events.UICashPayment

Event.get_CashPaymentEventTemplateService() +0x0

 

The first error message is generally caused by a AccountRight trying to access a portion of our memory on your computer and is unable to do so. There is no one solution to this one as it does depend on different circumstances and computers. I would recommend making sure that you do run a virus check on your computer as in some reports we have had a computer virus generate this error. I would also make sure that your computer is functioning and per normal and have the latest Windows updates available.

The second error message looks like to be the actual cause of the error that you are experiencing with your recurring transactions.  Generally "Object reference snot set to an instance of an object." messages are caused by the program looking for something that it is unable to find that value. In older versions it occasionally referred to the linked accounts, tax codes and missing data from the transaction/file. In later versions while these are still things to check it is not always the case and do involve more of a investigation into why that error is getting generated. As such without information relating to the recurring transaction and what exactly you were trying to do we are unable to give you an exact solution to a guaranteed fixed for you. However if you could provide some further information we are more than to investigate further with you. For example:

  • What exactly were being modified on that schedule?
  • Does the recurring transaction record correctly?
  • What "type" of recurring transaction is it i.e. a Service invoice, a Spend Money transaction?
  • Was that recurring transaction created in a previous version i.e. AccountRight v19 and migrated to AccountRight 2015?
  • Do you get that same error message when modifying other recurring transactions?
  • Do you get the same error message if you test the same situation in the sample company i.e. Clearwater?

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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