Horrible experience

[unhappy4]

Called twice to cancel the account, was promised that account will be cancelled, still, was charged twice. 

Waited nearly 2 hours to speak to someone both times, spoke to someone supposed to be " Manager". Nothing solved.

Stay away from this software to save your time 

[Princess_R]

Hi @unhappy4 

First of all, please allow me to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

I appreciate your patience and understanding on this matter and I'm sorry to hear that you've had that experience. To help you with resolving your issue, could you please send us a Private message with the following information:

• Serial number 
• Full name and email address
• Case number ( if you were given a case number / ticket number)

I will investigate and help you with this.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,

Princess