I have been on hold for more than an hour. Cannot open my uploaded MYOB file online Error InvalidFingerprint (100014)

[Earl_HD]

Hi @canguix 

Thank you so much for your post, We do have an online script to run over your file to fix this. Can you please confirm the last four digits of your Serial Number: < Setup-Company information>

Regards,
Earl
 

[Earl_HD]

 top

[canguix]

Thanks File has now been inscripted 

[Earl_HD]

Hi @canguix 

Thanks for letting us know that your problem is now resolved. Feel free to post again in case you're going to encounter any problems in the future and we're happy to help.  

Regards.
Earl

[JSGRAHA]

Hi Earl

i have the same problem could you please help

tried to call myob but seem phone was unattended , no option to speak to person now

thank you

jsgraha

[JSGRAHA]

My last 4 digit SN is 0739

[Celia_B]

Hi @JSGRAHA 

Thanks for your post, 

I can definitely look into this for you. Kindly provide me more details by sending me a Private Message. 

• Serial Number 
• Company file ID
• File online or off line 
• Business name. 

We'll wait for your response. 

Cheers, 

Cel

[JSGRAHA]

Hi Cel

I clicked the link for private message but it did not have any feature to send message please advice

[canguix]

all good it has been resolved