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Invoice received by customer had wrong information

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Invoice received by customer had wrong information


The invoice link sent through MYOB is opened to a different invoice details than the original. The customer name, dates, invoice No. and the content and the amounts are totally different from the invoice we sent to the customer except for the template. 


Please can someone explain to me how this has happened, and what reassurances are there that this won't happen again?



MYOB Moderator
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MYOB Moderator
MYOB Moderator




Re: Invoice received by customer had wrong information

Hi @Chathurika
Thanks for your post. Please allow me to extend to you a very warm welcome to the Community Forum. Thank you for your effort in getting hold of us, and we apologize for the difficulty you have been experiencing with the invoices of your customer that have incorrect information. We understand that this is important to investigate further. We apologize for the inconvenience this has caused you. We truly value your patience and understanding on this matter. 
If you find something unusual on your invoices such as incorrect amounts or contact information for the customer, it is recommended that you review the invoice and company information to ensure that the details are correct. 
Should that information be correct, we would love for you to get in touch with our phone-based teams to discuss the situation in more detail as soon as possible. Do ensure that you have the following information handy before calling: 

  • The serial number of the product – Setup >> Company Information
  • A copy of the invoice that was sent
  • A screenshot of the transaction from within your AccountRight software
  • When the email was sent and the recipient(s) of that email 

With this information, our frontline teams would be able to thoroughly investigate the email records with our backend teams to see what has occurred. 
Please do not hesitate to post again if you need help in the future. 

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