Locked Out

[AndrewTheo]

Hi all,

I am a partner with MYOB

I have been locked out of MYOB since 22th December and can't get back in as MYB is not providing support.

I have tried phoning and chat support but MYOB will not reply

Andrew

[Haydes]

Hi @AndrewTheo

Our Support Team is currently not open today (You can see the Support Opening Hours on a link at the from page of the Forum) and you would be getting "Outside our business hours" messaging if you called in the line.

Could you let me know by "Locked out", what does this mean? For example are you unable to sign in because you're getting an error?

Depending on what's happening will depend on how to fix it.

[AndrewTheo]

I typed in a incorrect password and now need my loggin reset

[AndrewTheo]

I typed in a incorrect password and now need my login reset

I have tried the chat system but but nobody answers

[Haydes]

Hi @AndrewTheo

If you've entered the password wrong a few times and it's locked you out, this is only a temporary lock. This can be cleared only by resetting the password. You can do this by clicking "Forgotten your password?" and then re-setting it back to the same password.

This will clear the lock. Though the lock should clear after a certain period of time anyway and shouldn't go on for longer than 2 hours.

As a small note, the LiveChat team are also not working today and they are following the same opening hours as the link on the Front Page of the Forum. We do have Phone Support for RetailManager and RetailBasics however for those who have errors with their POS.

[AndrewTheo]

Thanks Hayden

I've changed the password but still having problems as it wont accept the Authentication code on my phone App

Iamresetting the passwordagin and giving it another try

[AndrewTheo]

No use

It will not accept my  Authentication code and I do ot have the backup codes.

My only option is to contact support and they are not available

Does this mean I have to wait until 2 Jan? 

[AndrewTheo]

I have found ans used my backup codes. They have not rectified the problem.

[AndrewTheo]

I have now also tried logging in on another device using the backup codes with no success

[Haydes]

Hi @AndrewTheo

Ah, if it's the authentication code that's having problems this is different to an account lock.

So when you're mentioning that it's not working, are you getting any errors? IE: Authentication Code expired? 

There have been some others with the same problem and having the 2FA account reset on our end and setting it up again from scratch had worked for them. I can do that for you.

Could you let me know if the email you're having troubles logging in with is the same one you signed into this Forum with? If it is, I'll reset it as soon as I can.

If it is not, send me a Private Message with the relevant email and I'll get around to resetting it asap. You can send me a Private Message by clicking this link: Send me a PM