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In the new MYOB Essentials, if I Email Invoice for a Individual contact, their name is included in the email message (see attached image).
However, if I Email Invoice for a Company contact, their name is omitted from the email message (see attached image).
How can I rectify this, and which field in the Contacts editor is used for this purpose?
Thank you so much for your post. To edit or customize invoice in Essentials click the Business Name > Invoice and quote settings > Default email text.
This help article will give you more information to Set up default emails.