MYOBCommunity
Partner Zone
|
|
Partner Zone

Single Touch Payroll reporting

Highlighted
Experienced Cover User 1300HOTAIR
26 Posts
Experienced Cover User
Australia
1300HOTAIR
Experienced Cover User

26Posts

17Kudos

0Solutions

Single Touch Payroll reporting

I now have 3 issues with Single touch payroll

1. Still waiting for the first to be rectified (ATO changed the report dates of the first few files I sent - this has perplexed both MYOB & ATO - I now have one file in no mans land as it sits in 2 finacincail years !!!) This issue was raised in July 2018 

 

2. I have a file that has been sent = MYOB reportings says "Sent" but not accepted - does the ATO have the file??

 

3. I have a file "Not Sent" for one pay that has been deleted and reprocessed in our normal payrun. How do I get rid of this from the reporting report??

 

Thanks in Advance

 

 

2 REPLIES
MYOB Staff Post Em_P
325 Posts
MYOB Staff Post
Australia
Em_P
MYOB Staff Post

325Posts

69Kudos

52Solutions

Re: Single Touch Payroll reporting

Hi @1300HOTAIR

 

Thank you for your post.

 

In response to the issues you have below, I am sorry to hear you feel the first issue has not been resolved.

We did have a few reports of this near the start of Single Touch Payroll and made the Developers aware of this. We haven't seen any new reports of this since.

I would love to confirm are your troubles with old reports not changing or new reports having the date issue?

 

When it says "Sent" this means it has been Sent to the ATO and is being checked. Once there have been no errors listed it will change to Accepted. This process can take 24 - 72 hours.

 

In regards to the file that is showing as "Not sent" this will continue to remain in the screen, it cannot be removed. The report should still get sent for those who have been reprocessed as this will update their Year to Date figures.

 



Best Regards,

Em P
MYOB Payroll Support Specialist
Experienced Cover User 1300HOTAIR
26 Posts
Experienced Cover User
Australia
1300HOTAIR
Experienced Cover User

26Posts

17Kudos

0Solutions

Re: Single Touch Payroll reporting

Thank you for the response.

In regards to the file sitting at "sent" this has been at this stage since the 10th November 2018 !!

 

In regards to the files with the date issue - the first three files sent had an issue which was obviously corrected. My problem is that I process my on a Sunday........ 

 

This year the last day of FY 2018 was Saturday - I printed my payment summaries and rolled the year (on Saturday)  ready to process my payroll on Sunday 1st July.  The MYOB dates are correct however when the file arrived at the ATO the date was rolled back to the 30th June. I now have the first file in no mans land - the ATO thinks I paid my employees on the 30th June (FY2018) and MYOB has the correct date of 1st July 2018 (FY2019) 

MYOB passed the issue to the ATO who contacted me, this was escalated higher up the tech chain. I did recieve one call after the escalation but nothing further. Now bracing myself for the end of this finacial year when from what I can see there will be a discrepancy. 

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post