The login details provided do not have access to my.myob

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npaqops
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The login details provided do not have access to my.myob

Hello. 

 

I use MYOB accountright with this email account and I get this message: The login details provided do not have access to my.MYOB

 

Is there anything that I should do from my side?

 

Thank you.

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Neil_M
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MYOB Moderator
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Re: The login details provided do not have access to my.myob

Hi @npaqops 

 

Are you able to clarify where you’re getting that message? Generally speaking if you are receiving that message when trying to access a file through the Recently Opened Company File list it indicates that you don’t have access to that specific file. Instead you would need to go to open a company file >> online and sign in there to see what files you have access to

Regards,
Neil

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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npaqops
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Re: The login details provided do not have access to my.myob

Sorry but I meant that I was logging in to my.myob.com.au and that's where am getting the message.

npaqops
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Re: The login details provided do not have access to my.myob

Annotation 2020-08-05 001340.png

Neil_M
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Re: The login details provided do not have access to my.myob

Hi @npaqops 

 

I’ve made a slight change to your account, which should allow you to log into my.MYOB using the same email address that you use to log into the forum.

 

Do let us know how you get on

Regards,
Neil

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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npaqops
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Re: The login details provided do not have access to my.myob

Thank you so much! Am now able to login to my.MYOB

 

Cheers!

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