Trying to contacting Myob Accounts Dept.

[VicMixAdmin]

I don't often have need to contact Myob, but my recent experience is not good.

Originally sent email to accounts@myob.com and exobusiness@myob.com & received a confirmation with a Ticket No.197571 ...At this point, I thought... Excellent!

A week goes past with no response.

Tried buinesssupport@myob.com and my allocated 'Customer Success Manager' and another Ticket No.

Another week goes past with no response.

Tried calling today. Over 45min as next caller in the queue.

Beginning to wonder...is anyone actually alive at Myob and is this normal?

[Leneth_A]

Hi @VicMixAdmin

Thanks for your post. It's great to have you here in the Community forum.

I am very sorry you have had this experience. I understand how valuable your time is. If you are still needing help with your concern, please do feel free to post the details of your query.

Cheers,
Leneth