incorrect bank account on super transaction
hi I have accidentally selected the wrong account to assign our super deduction from in myob. the money has been processed from the correct bank account (savings) but my allocation in paysuper w...
Forum Discussion
Hi pjmo
Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge
When you have processed the Pay Superannuation payment you do get the option to select a Pay From Account. This is the account that the payment will be processed within AccountRight, this has no bearing on the account that the funds will actually be processed in real life.
If the incorrect pay from account has been selected in AccountRight on that Pay Superannuation transaction you would be looking at reversing out the Pay Superannuation transaction. You would then reprocess those values using the Pay Liabilities (if those funds have been successfully paid). Our Help Article: Reversing and reprocessing superannuation payments would be able to assist with that process.
Alternatively, you could do a Transfer Money or Spend Money transaction taking the money from the incorrect account to the correct account in AccountRight.
Cheers,
Shella_A
hi there,
i hjave myob business/ essentials. it looks like the link youve sent has a few more functions than my software as i cant see the box to reverse the super transaction.
Hi pjmo
Thank you for your response. The Help Article I've provided is applicable for MYOB Business/Essentials users. If you’re not seeing the reversed tab at the lower right side of the Super Payment window, we suggest opening the super payment transaction.
We also recommend for you to do first the basic troubleshooting by completely logging out on your account and logging back in again just to make sure that there is no glitch on the system, as well as clearing the cache and cookies of the browser you are currently using.
After that you may proceed on following this step again below:- Go to the Payroll menu and choose Super payments.
- If prompted, log in with your MYOB account details.
- Click the payment to be reversed. The contributions within the payment will be listed.
- Confirm the details of the payment you're about to reverse.
- Click Reverse transaction.
- At the confirmation, click Reverse transaction.
The super payment will be shown with negative values for the contributions.
- Click Record reversal. The payment is reversed and is now listed with the status Reversal Completed.
Each of the contributions within the reversed payment will be listed again on the Create super payment screen.
Please let us know how'd you go.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Shella_A
hi there,
two things-
1- there is no reversal button at all!! the snapshot you have put in shows reversal required at the top in red, mine says processed in green
2- as the transaction has already been processed into suoper accounts if it is reversed it requires the transaction to be completed in the super portal correct? doing so will create another debit from our account as the transaction is processed will it not???
Hi pjmo
Thanks for your response. As you're not seeing the reverse option on your end, may I know what is the status of the super payment? We may need to further look on your account, for that may you please send me a private message along with the following details below:
- Serial Number
- Company Name
- Your Full Name and Email Address
- Screenshot of the Pay super payment screen (no reverse tab option)
We will be waiting for your response.
Cheers,
Shella_A
I have the same issue. Can someone please help me too?
