Software not running properly?
Recent Posts & Replies
Enhanced security measures are live - Update 20/11/24
2 MIN READ Hello community On the 19th November we have communicated another phase of the enhanced security measures. To recap, our previous change on 30/09 was the implementation of 24 hour 2FA. You can see the previous information on this further down this post. The next phase we have announced is the Inactivity security change. From Wednesday 27 November 2024; Users will be automatically signed out of their account after 20-30 minutes of inactivity in MYOB products including: MYOB Business MYOB AccountRight MYOB Connected Ledger MYOB Business Payroll Only MYOB Practice. After this time, the screen will become locked and blurred.To continue working, users will need to sign back in with their username and password. To learn more about this change, you can read these help guides: For Australian customershere For New Zealand customershere Previous information about the 24 hour 2FA change is below The change We have rolled out an enhanced security measure designed to provide additional protection and help prevent unauthorised access. Here’s what you need to know. What changed? From 30 September, login and two-factor authentication (2FA) will be required at least once every 24 hours for the following products: MYOB Business MYOB AccountRight (browser and desktop*) *Online files only MYOB Connected Ledger MYOB Practice Learn more here Please note: 2FA will be required to login to your account, and is not required for each file (if you have multiple files) How to prepare Set up multiple 2FA methods to receive your verification codes, such as an authentication app or SMS. This will help you to avoid sign-in hassles that can occur if you can't access your codes via your usual 2FA method. Don’t forget, individuals must have their own login, and 2FA, to access our software. This means, no sharing of login details between team members. This includes you, your team members and your clients. Set up now Read more here in this community forum post aboutsetting up additional two-factor authentication methods. Cheers, MYOB!
Tax HELP calculation
I have an employee who has HELP debt. The tax deductions that MYOB have done and the employee MYGOV do not correspond. I have done a manual calculation and it corresponds to the amount that MYOB has deducted for gross tax, but her ATO MYGOV does not correspond. At first I thought it was that our PAYG payments were made at the end of each following month, but she is out 22/23 $744.99 and 23/24 $404.95. I checked that the tax file was updated- yes it was. Any suggestions on how to get a full report from MYOB on how it has allocated the HELP tax?
MYOB INVOICE APP NOT OPENING IN GALAXY S24
MYOB INVOICE App is not opening in Samsung S24. It is crashing everytime. Informed this to MYOB support team several times, as usual NO proper response. Galaxy S24 series has dropped support for 32-bit apps, and the MYOB invoice app is not yet updated to 64-bit.This means MYOB Invoice App will not work on Samsung S24 mobiles unless the app developer a update the app to 64-bit which is compatible with the Galaxy S24. (This information I got from Samsung Community Forum). Escalated this to MYOB, not sure when they will fix this.
Opting out of new security changes
How can I opt out or disable the new security changes. As a small business there is myself and my wife, I don't see where a security risk. If I need an inactivity timeout to lock the device I am going to configure it on my computer not at an application level. I saw a comment that this is for Australian Tax Office compliance. If this is the case why are you forcing it onto New Zealand customers? The two factor auth was painful enough but to have to log back after 20 or 30 minutes is going to completely do my head in.
Unauthorised Invoice Online Payments Selection
Hi Just want to know why MYOB decided to choose how our business gets paid without notifying us ? MYOB have automated our payment preferences to online - whereby someone incurs charges to MYOB ? I didn't ask nor request for this feature to be automatically applied to my subscription ? This feature certainly was not turned of by anyone in our company ? More revenue raising for MYOB without any consent what so ever ? This automatic change came late on Friday, 27 September 2024 - so unprofessional to launch this automation late on a Friday so maybe no one will really notice ????? So very unimpressed.
Annoying mannual login required every day
It's so annoying and silly that MYOB now even removed the "trust for 30 days", where we have to manually input both email address and password every single day. The silly thing is that the "trust device for 12 hours" function is used as an advantage. How do developers feel about manually login all systems you use every day? Live chat said that the removal of trust for 30 days is as per users' request. This is even more silly. the need to log in every 30 days was already a competitive DISADVANTAGE compared with other accounting systems which auto-login can be set up at the beginning of users' journey. Instead of fixing it, MYOB made it even worse by removing it. Currently: input of BOTH email and password is required everyday No setting to remember email at least No setting to custom login setting to allow users to personalize the trust on the device When some users don't need to "trust for 30 days", they could easily opt to not use that function and request "do not remind". But MYOB, on this occasion, removes this optional function for ALL users without considering the inconvenience of other users and leaves us no option but to take on this INCONVENIENCE.
MYOB AO (AUS) moving from own server to cloud
We are considering moving our Myob Ao software currently hosted in our own server to the cloud. Does anyone has any comments, pros and cons? I have read Myob articles in their knowledge base section and would be interested in your experience in transitioning to the cloud. We are licensed for 3 users. Thanks.
Setting up additional two-factor authentication methods
Hey everyone! We're introducing a new way to secure your accounts with additional two-factor authentication (2FA) methods. This will prevent sign-in hassles and getting locked out if you can't get codes via your usual method. We recommend setting this up now to ensure you have a backup method to login without needing to contact us. You can set up: - Authenticator app (recommended) on a mobile phone or tablet - SMS sent to your mobile phone - Email (if set up initially) Instructions to set up an additional 2FA method: 1. Log into My Account (myaccount.myob.com). 2. Click your user name in the top-right corner and choose Account security. 3. Click the Add (>) button for the desired 2FA method. 4. Verify your identity with a 2FA code. 5. Follow the prompts to complete the setup. Once set up, you'll be able to receive verification codes via different methods. If you need to remove or reset a 2FA method, you can do so from the same Account security menu. For detailed steps, feel free to check out our Setting up additional two-factor authentication (2FA) methods help article. Cheers, Amanda.Payrun reversal not in STP
HI I had to reverse two pays, one has appeared in STP the other has not. Conscequently my PAYG is incorrect in the BAS calculation. The reversal appears in the Bank Register and on my payroll but not in the STP. I have done and update however the BAS is still incorrect. Any suggestions Lorraine
URGENT Access MYOB program
Started MYOB usual way but sent email for verification code. No emails came through. Did this three times. So tried website this worked fine. Now I have access to MYOB I re-tried to get into my program and it worked and gave me the two factor email. I entered it. It went into the program but denied access. I'm assuming I've been locked out. What happened to prevent emails being sent to me and then locked out(?). Have a lot of work to do and need back in urgently. Please help Rob
Spend money in US$ currency not AUS$
thsi morning i went to apply my bank feeds from my cc account and a couple of things are going on. 1/ when I spend money - it opens spend money however it is in US$ 2/ it does not transfer the Amount over to the spend money. This is not due to card set up. It is not a US$ Credit card. Has anyone an understanding of what I should do to rectify this? THank you in advance
