Product Help & Ideas
MYOB AccountRight
Find answers to questions about using MYOB AccountRight on the desktop or in the browserCommunity Groups
Accountants & Bookkeepers
Discuss the MYOB Partner program, MYOB Practice and Accountants Office/Enterprise with other professionals.
Students and Educators
Discuss MYOB software with other students and educators. Get everything you need for your MYOB learning journeyUpdates and Announcements from MYOB
Software not running properly?
Featured Places
Product Manager Q&A
Connect with MYOB Product Managers, ask questions, learn more about us and how we operate
MYOB Announcements
The latest news and happenings on the MYOB Community Forum.
Bank Feed Updates
MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.
New Zealand Payroll and Tax
Find answers to New Zealand payroll and tax questions.
MYOB App Marketplace
Start exploring the app integrations that make it easy to manage all aspects of your business.Recent Posts & Replies
Can't edit or credit an invoice
I have invoices being sent as Time Billing invoices from another application that are incorrect. In the browser I cannot edit this invoice or remove it in any way. There does not seem to be a way to issue a credit. Looks like the only thing to do is to manually create a negative invoice to offset it, but it will still remain open. Is there any solution to this?
Payroll tax report - browser version AR Live
Does anyone know where I can find the Payroll Tax report in the AR Live browser version? I can find it in the desktop version but have an employee that uses the browser version only, and we can't locate a report that provides the same information. Thank you.
Help get our verification finalised
We have been trying to get our verification for online payments (just so we can continue to email invoices) done for weeks. We have submitted the documents requested, then we received a request for the documents again. We then resubmitted and it said they could not match our ID and gave a strange name we had never heard of. We logged another request and was sent a request for a passport photo - don't have a passport. Have called and waited online for over 2 hours then was cut off. We have replied to emails requesting more information, have used the secure portal and still cannot get verified to end out an invoice! Yesterday afternoon we received two further emails requesting the same information one after the other. Please please please fix this and give us a way to contact MYOB without a 2 hr phone call or redundant emails that don't solve the issue.Default email messages not working
We are having a glitch where the wrong message (even now it has been deleted in notes??, didnt create it through there?) and its sending to all customers when sales invoices are emailed out. We have halted sending emails due to this reason so will impact our cashflow if not resolved soon.
Personalise payslips templates on web browser version of AccountRight Plus
Hi, I am wanting to transit to use MYOB browser for everyday accounting. The payslip that I see from browser is different to the one I had on the desktop version. How can I personalise the items on the pay slips in the browser - as that is where I would like to send future pay slips from? Basically we need the "card" info on the pay slips as there are information that the employees need. Please find attached the desktop version of the customised pay slip "form"/ template. Please help, thank you in advance.
card email address is in an invalid format
Hi, I am trying to add a new email address to a contact card and it tells tells me: "The card email address is in an invalid format." when I try to save it. I know the address is valid and working as I have received and sent emails to my client using it. I tried copy/paste the address and typing it in with the same result. I am using MYOB Business Lite, working on an iMac, macOS Monterey 12.7.6 and Safari browser if that helps. Any help would be appreciated. Anna
GST Adjustments
Hello This might be a silly question however how does MYOB Business do an adjustment in the GST return or things like end of year entertainment etc. I left the settings as the system came so only the one GST balance account. In other systems such as EXO and Acumatica you can do an adjustment on the GST reports and was wondering how I would handle that in MYOB Pro. I was able to get the GST return to agree with my refund amount on IRD website GST return, although it wasn't quite correct. Thanks :)