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In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Bank Reconciliation Scrolling
Hello This Month i have noticed the bank reconciliation window has changed. As i have hundreds of transactions in any 1 account, when I scroll to the end date and check the box the window SCROLLS BACK TO THE TOP and it is VERY VERY annoying! I then have to scroll all the way BACK to the bottom to keep reconciling EVERY SINGLE TIME. Why has this been changed? you used to scroll, match you transaction, tick the box scroll etc. This is very frustrating and has the potential for transactions to be missed, takes 5 times as long to reconcile bank accounts. Change it back!
Annual leave suddenly depleting each payroll
From the first payroll of the calendar year, my staff member's annual leave has been depleting as the same number of hours as their base pay. The payslips are reflecting the correct base hourly payments but the annual leave has gone down each pay run, to now be in the negative for each paid employee. I have not changed any settings.. has anyone experienced this and know why this may be happening?
Subscription signup error
Hi, I'm trying to signup and pay for the subscription of MYOB Business AccountRight Plus but it kept showing an error at the account setup section for the credit card option. I've attached a screenshot of the error. I wanted to use MYOB for our company in the Solomon Islands. Do I have to have an Australian Bank account to complete the sign up for the subscription plan? Thanks. Michelle.
Onboarding issues
AccountRight Is there an issue with the onboarding? I've had 2 issues that I'm dealing with: On Monday new employees completed their onboarding, however, there was no option to print the PDF of the information they supplied. I contacted MYOB via the online support, was advised there was a glitch and was fixed. Had a few more new employees complete their onboarding yesterday and that was fine, the PDF option was there. However today the same issue is happening? The next more worrying issue is we have quite a few employees on work visas. They have completed their onboarding correctly by selecting the tax option "Working holiday visa", however in MYOB the tax table option has defaulted to "Tax free Threshold". I couldn't resolve the issue via the online support and rang the help line this morning. They have uninstalled and reinstalled MYOB and advised this will fix the issue. I hope it does, I won't know until I have a new employee on a work visa... I'm wondering if I'm the only with these concerning issues?Job numbers not importing on journals
Hi! We are having and ongoing issue whereby, when we import a journal, the job number is coming through. All other details are importing, just not the job number. We then have to go in and enter the job numbers manually on each line of the imported journal. What I have just done is as a little experiment is export a journal which includes all the required data, including the job number, and then imported that exact same file and I am still having the same issue. I don't understand what is happening here! I have attached for you the export I did (in txt & xlsx), the upload (in csv), and screen shots of the warning message I get, and how the JNL imports - with no job numbers. Appreciate any and all assistance, it's driving me mad!!! Thank you, Donna
Saved payroll run to reflect change in timesheets
Any changes made to timesheet should be reflected even after saving the payroll run. Currently in MYOB AccountRight this feature is not available and in case of any new timesheets are entered after saving the payroll, the payroll does not refresh to reflect new/modified timesheets. Enhancing the software with this feature will allow to make any last-minute changes without having to start a new pay run. This will save time to reset and start again. Regards, Shilpee Surana
