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Warning – watch out for fake (spam / phishing) emails pretending to be from MYOB
Hi Everyone We do recommend that customers protect and be on the lookout for fake (spam/phishing) emails that do pretend to be from MYOB. When we are made aware of these situations we will be posting details on this thread to alert users. Past examples will also be available onWarning – watch out for fake (spam / phishing) emails pretending to be from MYOB Here are some tips to protect yourself against fraudulent emails: Only open emails from email addresses that you trust.Legitimate invoices from MYOB small business products will only come fromaccountright@apps.myob.comornoreply@apps.myob.com Check that any links are valid before clicking on them.Links from genuine MYOB emails to external sites will always start with links.apps.myob.com. Ask yourself if you expected to receive the email. Check it against previous emails from the same company.Does the email address, design and style of writing match what you usually receive? Ensure you have good anti-virus protection installed that is up-to-date and have firewalls in place. Use common sense.If you’re not sure, use an external method of communication (such as a phone number from the company’s website) to contact the company that sent the email. If you're unsure whether an email message from MYOB is genuine or if you’d like further clarification, please forward a copy of the email tosecurityteam@myob.comor reach out to us via this forum, by starting anew post.235KViews0likes1CommentOnline Payments: Credit Card Surcharge
I have looked through posts dating back to 2012 and beyond where people have been requesting the ability to have MYOB automatically calculate and (where applicable) add a surcharge for Credit Card payments. I have the PayDirect device and need to re-issue an invoice to manually add an extra line for a surcharge to the invoice while the customer is with me. Now that PayDirect Online has been released, a customer has the ability to pay an invoice with their credit card at their leisure, but I end up being charged for it without the customer even being aware. I have phoned customer service and was informed that there is currently no way of automatically adding the surcharge and the system doesn't do it. I amcurrenlty on the screen to setup PayDirect Online so have not tested it myself. The advice of customer service was to increase my fees to cover the surcharge. Not really fair on people who are not paying by card. Personally, I would have thought this issomething that should have been written into the software prior to releasing the Online component, or should be an option included in the online section that adds the surcharge to the final total prior to the customer paying. "Credit Card Surcharge"122KViews482likes232CommentsSetup: Recurring transactions in MYOB Essentials
Good morning Could you kindly advise if the following items are possible in LiveAccounts - or can be added to the development list? - Can we have recurring transactions for sales, bills, spend money & receive money Thank you Heidi107KViews468likes226Comments