Poor support service in upgrading myob files
I have been trying to upgrade myob files since february. Not have i only been charged a whole lot of ridiculous charges 3 of my clients still cannot use their file. The support service from myob in the last twelve months is appalling. Their bas's are due and they cannot access files. Very digusted in the service.PDF invoices not showing amounts in Services layout.
When client uses Services layout, the PDF of the invoice does not show the last columns in the invoice table which is the line amounts. If we change the input layout to Services & Items , the PDF is ok. This has only happened since the latest upgrade.3Views0likes0CommentsIgnition x MYOB Expert Panel Discussion
Callout to Bookkeepers and Accountants - Exciting opportunity alert! Ignition and MYOB have joined forces! Bringing together Ethan Cooney, Vicken Medzoian, Rebecca Mihalic, Jody Sitters and Leanne Berry in an expert panel discussion. Discover the best strategies to transform your practice, streamline processes, and boost profitability. Don't miss out on this valuable insight! Learn more and register here: https://ignitionapp.info/myob-leanne"Prepare bank deposit" depositing to wrong account
We have a problem when when doing a bank deposit in MYOB AccountRight, the MYOB bank account showing on the screen IS NOT ALWAYS the bank account to which the bank deposit is deposited in MYOB. We have tried tabbing out of the selected MYOB (bank) account selected, typing in the code manually of the MYOB (bank) account, refreshing etc. We have petty cash and 2 x (MYOB) bank accounts. MYOB seems to select one of these three to deposit the bank deposit in. It does not always deposit to the account that is showing on the screen. This has been confirmed multiple times. The only fix we have is to delete the transaction and restart MYOB to redo the transaction if we want to do a bank deposit to a different bank account than the one we were currently working on. Do you have any suggestions? Thank you.Guidance Needed on Reversing Sales Order and Payment
Hello Guys, Back in December 2021, our client received a sales order and made a payment against it. However, despite receiving the payment, the order was not fulfilled or shipped. As a result, the payment was allocated to the order as a deposit. To rectify this situation, I am considering advising our client to reverse the payment allocation and subsequently reverse the sales order. I propose dating these reversals for the June 2024 Quarter to ensure they are captured accurately in our FY2024 balances. Before proceeding, I have a couple of questions: Upon the reversal of payment allocation, will this action result in the bank details becoming unreconciled? In other words, will the amount float in the bank feed until it is re-allocated or reconciled with a different transaction? When we reverse the sales order and payment, will this process generate a credit note similar to how it works with sales invoices? I appreciate your guidance on these matters, as it is crucial that we ensure the proper allocation of this payment to the succeeding invoices of the customer, so we are considering to code the allocated payment as "Credit Note" or if you have other advise, it will be fully appreciated. Thanks in advanceProblem with Balance Sheet Report since latest upgrade
I use MYOB for multiple companies with separate emails and logins. 2 x Companies transactions are not updating to the balance sheet and/or P&L reports In one, the 30 April reports are missing information. The Balance sheet isnot including the Accounts Payable and the P&L is not including the matching expense transation. This relates to unpaid supplier invoices (bills) entered last week prior to doing the BAS. In the other,The Balance sheet 30 Apr shows amounts that should not be there;(a) Accounts Payable ($137.77) and (b) GST Paid ($16.66). When you click into these amounts the balances are zero but the balance sheet incorrectly shows both of these as negative amounts. Any suggestions to fix these problems anyone?myob certifications
Hi I have signed up for myob partner when I try open the myob academy for certification courses there are only video courses there is no option to enroll in the exclusive Partner Program certifications as mentioned on the web I can see this screen not like this please kindly help me so that I should not waste my time on courses which will not lead to certification3Views0likes0Comments