Cannot change login (Login name already exists I116_30000)

Question

Hi team,&nbsp;Can you please help to change my login email address?&nbsp;&nbsp;

leneth_a · Accepted Answer

Hi wwu,&nbsp;&nbsp;Thanks for the update on this and thank you for the information you have provided via private message. Apologies for the delay in responding and we are thankful for your patience and understanding.&nbsp;&nbsp;I have checked your account and fixed the issue on our end. You may now try to log in again.&nbsp;&nbsp;&nbsp;Please do let us know how you go, and feel free to post again anytime you require further assistance.&nbsp;&nbsp;If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.&nbsp;&nbsp;Cheers,&nbsp;Leneth

isaiah_c · Answer

Hi RAFFAELLA,
&nbsp;
Thank you for the post, and I'll be glad to help you with this. To change your email address, here's the link that has detailed instructions to assist you with this, Change login email address (myob.com).&nbsp;
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Should you require additional assistance, don't hesitate to respond. We also encourage you to connect with our online help center, MOCA through this link: MYOB Support - MYOB Support, for prompt support.
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Kind regards,
Sai

leneth_a · Answer

Hi wwu,&nbsp;&nbsp;Thanks for your post and welcome here to the Community Forum. We regret that you are facing issues while trying to change your login email address and we thank you for bringing this to our attention. We apologize for the difficulties this may have caused you. We truly value your patience and understanding.&nbsp;&nbsp;I have sent you a private message here in the Community Forum to investigate this further with you. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears.&nbsp;&nbsp;
If you do require further assistance, feel free to reply to this post.&nbsp;&nbsp;If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.&nbsp;&nbsp;Cheers,&nbsp;Leneth

wwu · Answer

Thank you for your response.&nbsp;I've sent you a private message with the information required.

sonya01 · Answer

im having the same issue please advise how to change my email

earl_hd · Answer

Hi sonya01,Thanks for your post, and my apologies for the late response. To update your account details, log in to your MYOB account, navigate to My Accounts, and select Change Login. This will prompt you to enter your password and your new login email.Feel free to post again, we're happy to help!Regards,Earl

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Cannot change login (Login name already exists I116_30000)

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