Forum Discussion

wwu's avatar
wwu
User
9 months ago
Solved

Cannot change login (Login name already exists I116_30000)

Hi team,   Can you please help to change my login email address?    
  • Leneth_A's avatar
    Leneth_A
    9 months ago

    Hi wwu, 
     
    Thanks for the update on this and thank you for the information you have provided via private message. Apologies for the delay in responding and we are thankful for your patience and understanding. 
     
    I have checked your account and fixed the issue on our end. You may now try to log in again. 
     
     
    Please do let us know how you go, and feel free to post again anytime you require further assistance. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers, 
    Leneth

Leneth_A's avatar
Leneth_A
MYOB Moderator
9 months ago

Hi wwu, 
 
Thanks for your post and welcome here to the Community Forum. We regret that you are facing issues while trying to change your login email address and we thank you for bringing this to our attention. We apologize for the difficulties this may have caused you. We truly value your patience and understanding. 
 
I have sent you a private message here in the Community Forum to investigate this further with you. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears. 
 


If you do require further assistance, feel free to reply to this post. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
 
Cheers, 
Leneth

  • wwu's avatar
    wwu
    User
    9 months ago

    Thank you for your response.

     

    I've sent you a private message with the information required.

    • Leneth_A's avatar
      Leneth_A
      MYOB Moderator
      9 months ago

      Hi wwu, 
       
      Thanks for the update on this and thank you for the information you have provided via private message. Apologies for the delay in responding and we are thankful for your patience and understanding. 
       
      I have checked your account and fixed the issue on our end. You may now try to log in again. 
       
       
      Please do let us know how you go, and feel free to post again anytime you require further assistance. 
       
      If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
       
      Cheers, 
      Leneth

      • sonya01's avatar
        sonya01
        Contributing User
        4 months ago

        im having the same issue please advise how to change my email

  • llschwager's avatar
    llschwager
    User
    3 months ago

    I am having the same issue when attempting to change my login information - Login name already exists (I116_30000).

     

    Can you please also assist me?

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      3 months ago

      Hi llschwager,

      My apologies for the late response. I've sent you a private message. Kindly check your inbox.

      Looking forward to hearing from you soon!
      Regards,
      Earl

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        3 months ago

        Hi sonya01,

        Thanks for your response. I've sent you a private message. Kindly check your inbox.

         

        Looking forward to your response.
        Regards,
        Earl