Forum Discussion

KatrinaVREA's avatar
KatrinaVREA
Experienced User
4 months ago
Solved

Incorrect Billing

In addition to the lack of help we have been billed for the full month at the incorrect rate.   I have tried calling and lodging a support ticket with billing and hear nothing back.  I see they too...
  • KatrinaVREA's avatar
    KatrinaVREA
    4 months ago

    When i can not use the files and we have been off line for over 3 weeks when we were told it would be 3-5 working days, only to find it was not done correctly.

     

    We were billed for all of the files @ $136 and while we are off line we should not even be charged.

     

    It is really not good enough.

     

    We still cannot use the file as when it was migrated it was done incorrectly.  

Genreve_S's avatar
Genreve_S
MYOB Moderator
4 months ago

Hi KatrinaVREA, 

 

We recognize the significance of having accurate billing information and rates. I'm reaching out to ensure that your concerns are being addressed. If you need further assistance, please don't hesitate to reply to my private message with all the necessary details for us to thoroughly investigate your concern.

 

We look forward to your response.

 

Thanks,
Genreve

  • KatrinaVREA's avatar
    KatrinaVREA
    Experienced User
    4 months ago

    When i can not use the files and we have been off line for over 3 weeks when we were told it would be 3-5 working days, only to find it was not done correctly.

     

    We were billed for all of the files @ $136 and while we are off line we should not even be charged.

     

    It is really not good enough.

     

    We still cannot use the file as when it was migrated it was done incorrectly.  

    • KatrinaVREA's avatar
      KatrinaVREA
      Experienced User
      4 months ago

      i have not found a solution.  Just tired of the whole situation dealing with MYOB.

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        4 months ago

        Hi KatrinaVREA, 

         

        Thank you for the update. I'm glad you were able to find a solution.  

         

        I'm sorry I was not able to help regarding your concern and I understand where your sentiment is coming from. 

         

        Rest assured if you require any other assistance, we'll do our best to help here in the forum. 

         

        Thanks,
        Genreve