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Michelle29's avatar
Michelle29
Experienced User
2 years ago
Solved

Live Chat

Is anyone else not being able to get onto Live Chat?

  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi Michelle29, 

     

    Thanks for confirming that. I've had a script run over your file, can you let me know if this has resolved the issue. 

     

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi Michelle29, 

     

    Thanks for your post. I've just checked this on my end and the Live Chat option appears, if you go to our Contact us page a green circle should appear after a few moments on the bottom right hand side of the window. 

     

    If you have troubles, you're welcome to post some information on your query here and I'd be happy to take a look into it for you. 

    • Michelle29's avatar
      Michelle29
      Experienced User
      2 years ago

      Thanks for that, the button is not coming up on my screen.  I just need a script run as some of my inventory has an error.

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        2 years ago

        Hi Michelle29, 

         

        I'd try clearing your browser cache or trying via a different browser. If this doesn't work can you please confirm the last 4 digits of your product serial number and provide some information on the inventory error so I can assist.