Forum Discussion

Karen10's avatar
Karen10
Experienced User
22 days ago

No user accesss option

Hi, I'm an administrator on our MYOB account and need to set up a new staff member to access our MYOB Accountright file. There are no othe Admins.   The option to select User Access under Set up w...
Shella_A's avatar
Shella_A
MYOB Moderator

Hi Karen10,

 

You would need to log on as an administrator to have access to the User Access button under set-up. Or, failing the above, you could log into my.MYOB and look under Manage Users. If you don't have manage users under my.MYOB, the client may have changed your user access role, and that would be why you don't have the User Acess button. 

 

Feel free to post again anytime you require further assistance. 


If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

 

 

Kind regards,

Shella

Karen10's avatar
Karen10
Experienced User
21 days ago

Hi Shella_A ,

 

I have administrator access, always have. When I log into my.MYOB I am listed as an Administrator.  There is no client, no one else has access to change my role and the only other administrator listed hasn't worked for the company for nearly 5 years.  Please see screenshots attached.  I need assistance to sort this as soon as possible.

 

Thanks for your help.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    21 days ago

    Hi Karen10,

     

    I was able to run a fix on your company file to correct the situation. Since you are logging in as an administrator, kindly log out and then log back in using the Administrator User ID with no password and you should be able to log in and access the User Access menu.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

    • Karen10's avatar
      Karen10
      Experienced User
      21 days ago

      Hi Doreen_P 

       

      Thanks for coming back to me.  How do I log in with the Administrator user ID, do you mean my usual ID, as I am an Administrator?  As to log in to MYOB I have to enter an email? I logged out and logged back in with my ID but the User Access option is still not there. 

      I tried clearing the Accountright Cache and signing back in, just with "Administrator" but a full email is required?

       

      Thanks for your help.

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        21 days ago

        Hi Karen10,

        Thanks for your detailed response. After reviewing your account, we couldn't identify any issues causing the User Access not to appear. I've made some backend changes that should help us resolve this issue.
         

        If you're still experiencing this problem, consider trying our virtual assistant, MOCA. It's designed to delve deeper into issues like this. You can engage with MOCA through myob.com/support for any queries or assistance you might need. If MOCA isn't able to provide the help you need, our live chat team is available to step in and escalate the matter from where MOCA left off.

        Feel free to post again, we're happy to help!
        Regards,
        Earl