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i_am_nina's avatar
i_am_nina
Contributing User
9 months ago
Solved

Stuck un back up

Hello,

 

Our file has been stuck in back-up for quite a while. I have sent a support request through email and had no response yet and had 2 chat sessions during which I was told to wait. 

 

Is there a way this could be done quicker please?

  • Doreen_P's avatar
    Doreen_P
    9 months ago

    Hi, i_am_nina 

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    We were able to the fixed script on your company file. You should be able to open the file without any error message. Please let us know if you require any further assistance with this. We are happy to assist.

     

    Best regards,

    Doreen

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, i_am_nina 

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    We were able to the fixed script on your company file. You should be able to open the file without any error message. Please let us know if you require any further assistance with this. We are happy to assist.

     

    Best regards,

    Doreen

    • i_am_nina's avatar
      i_am_nina
      Contributing User
      9 months ago

      Hi Doreen,

       

      Thank you so much, it's working! 

       

       

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        9 months ago

        Hi, i_am_nina 

         

        Thanks for updating us.

         

        We are glad to hear that it is working now. Please feel free to post again if you require any further assistance. We are delighted to assist you.

         

        Best regards,

        Doreen