CLOUD FILE DELETED BUT STILL BEING CHARGED
As you can see Cloud File was taken down but have noticed that we are still being charged 3rd April $141 and same again on 6th May. Could you please organise a refund for this payment as we shoul...
Forum Discussion
Hi Janelle,
Thanks for your post.
Upon checking your account, only a file removal from the cloud has been done. With that, it will only allow you to have the option to put another file in the cloud. If you want to have the file deducted from your monthly subscription, a file cancellation is needed. This way, the file will be read-only and can no longer enter any transactions.
Regarding the refund, we will need request for file cancellation before we can proceed with refund. We can only include for the month of May since the file was removed from the cloud in April. We require 10 days before the end of the month so that it will not be billed to you since we are issuing monthly invoices every first week of the month.
For you to be able to not be charged every month for the file, we may need to cancel it. If you wish to proceed, let me know so I can create a request.
Best regards,
Doreen