Hi SheilaASCT
Thank you so much for your post and welcome to the Community Forum! I'm sorry to hear that you were not able to access your account. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response.
Thanks for the detailed information. Sometimes, browser-related issues can cause login problems. Try clearing your browser's cache and cookies or using a different web browser to see if that resolves the issue. And, if you suspect that you've forgotten your password or are unsure about it, use the "Forgot Password" or "Reset Password" option on the login page. This will typically involve receiving a password reset link or instructions via email to create a new password.
Please do let me know how you go on this.
Regards,
Earl