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debrarBNE1's avatar
debrarBNE1
Experienced User
2 years ago

Bank feeds not updating for Westpac today 12th April 2023

Is anyone else having issues with Westpac Bank feeds not updating in MYOB Accountright today?

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  • debrarBNE1's avatar
    debrarBNE1
    Experienced User
    2 years ago

    still no updates from MYOB so I logged a support case and was advised 3-5 business days response - really.......

    then I phoned MYOB and was told there is a delay with Westpac bank feeds as they havent received them yet.

    Would be extremely helpfull if this was posted somewhere on the MYOB Status page or somewhere where a Client can check these type of issues as your competitor does.

    I have provided feedback to MYOB on numerous occasions about this issue, as have others, but sadly nothing ever changes and I have to spend time phoning the Customer service line to be told something that should already have been advised.

    I used to be a big fan of MYOB but over the past 12 months the Customer Service side of the business has been sub par at best...

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      2 years ago

      Hi debrarBNE1 

       

      Thank you for reaching out. We appreciate your patience and understanding about this matter. We are aware that there is a bank feed delay to some customers, we apologize for the inconvenience. Our team is looking into the cause right now and rest assured that we'll provide communications and updates as quickly as possible.

       

       

      Please feel free to post again I'll be happy to assist.

       

      Cheers,

      Princess

       

       

       

       

       

    • Sean_DC's avatar
      Sean_DC
      MYOB Moderator
      2 years ago

      Hi debrarBNE1 Warren_R and naomiacute 

       

      The team was made aware that the Bank Feed service was currently experiencing delays in delivering transactions previously. A fix was already done to this and we suggest that you log out and log back in or clear your browser cache if it is still not accessible. We appreciate your patience about this. Please let me know if you have any other questions or queries I can assist you with. 

       

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

       

  • naomiacute's avatar
    naomiacute
    Experienced User
    2 years ago

    I find my bank feeds (CBA) stall at month end every month. 

     

    Never had this issue with Xero. 

  • Warren_R's avatar
    Warren_R
    Contributing Cover User
    2 years ago

    Yes. I ended up manually entering them as MYOB are unresponsive as usual