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Mandyv12's avatar
Mandyv12
Contributing User
2 years ago

Bank Feeds - Splitting Cash and Cheques into 2 deposits

I have spent 1/2 hour waiting on the phone for my call to be answered, before hanging up and opening an online Chat.  2 1/2 hours later, there is no resolution.   Very Poor Service!!   Depost Amoun...
Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi Mandyv12 

Thank you for the response. 

The Bank Feeds just receives information from the bank and just reflects bank statement transactions, most likely your bank statement will also show 2 different transactions instead of one. since this is a reflection of the bank statement transactions. 

 

There is no setting to change the bank feeds and by default it copies the information from the bank. If in any case when you check your bank statement and it does not have 2 different transactions for that deposit please send me a private message that contains a screenshot of the bank statement and we will assist further.

 

Cheers 

Genreve

Mandyv12's avatar
Mandyv12
Contributing User
2 years ago

Hi Genreve,

 

I have put those images in my original post.  I also supplied those images during my online chat.  I tried to do a private message and wouldn't work.  The bank statement shows just 1 transaction.  

 

Please assist further.

 

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Mandyv12 

    Thanks for responding. 

    My apologies, Could you please try again to send me a private message containing your 

    • Serial number
    • Full name and email address
    • Company name
    • Company File ID (Help> About MYOB AccountRight)
    • Last 4 digits of the bank account 
    • Screenshot of the actual bank statement

    For me to further assistance. 

    Thanks for your patience.

     

    Genreve.

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