Hi byw_bookkeeping,
I'm sorry to hear about the ongoing import issue you're experiencing with MYOB. It's incredibly frustrating when support efforts seem to go unnoticed or unresolved, especially when it impacts critical tasks like managing sales invoices. For us to assist you with this, if you can attach the diagnostic log generated once you receive the error message when importing sales. Detailed steps on how to get the diagnostic log can be found here. No worries, diagnostic log will not contain any information about the business. It will only show the reason of the error that we can look on our end and assist you efficiently.
I'm looking forward to your response.
Best regards,
Doreen
Hi byw_bookkeeping,
Please try to create a new customer card and import the sales invoices again. If this still doesn't work, I highly recommend using our virtual assistant MOCA? It's designed to dive deeper into issues like this. Give it a go!
Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.
You can create a post again if you encounter issues in the future.
Best regards,
Doreen
