Forum Discussion
Earl_HD
MYOB Moderator
Hi byw_bookkeeping,
Thanks for your detailed response. After reviewing the diagnostic log, clearing your AccountRight cache (clear your AccountRight cache) and retrying the import may resolve the issue. If the problem persists, it may require additional investigation. I recommend utilizing our virtual assistant, MOCA, which is designed to delve deeper into such issues. You can access MOCA through myob.com/support for any queries or assistance you may require. If MOCA is unable to provide the help you need, our live chat team is available to pick up where MOCA left off.
Feel free to start a new post if you have further queries and one of us will be happy to assist you.
Regards,
Earl
byw_bookkeeping
24 days agoExperienced User
Unfortunately clearing the cache didn't fix the issue.