Forum Discussion

Greg_Shipp's avatar
Greg_Shipp
Contributing User
6 months ago
Solved

Bank feeds creating $0 entries

My Bank Feeds has numerous identical entries that show a $0 withdrawal from our term deposit.
There will generally be no activity in this account, other than an interest payment once a year.

1) why is MYOB creating these daily transactions?

2) how do I delete them / remove them from bank feeds?

 

MYOB Business Online Bank Feeds error - Dec 2023.jpg

  • Genreve_S's avatar
    Genreve_S
    6 months ago

    Hi Greg_Shipp, 

     

    Thanks for posting your concern in the forum. 

     

    I understand how important it is that the information you have in the bank feeds is all correct. Unfortunately, this information has been sent by the bank and is only displayed by your Bank Feeds. I recommend reaching out to the financial institution to find out what these bank transactions are. After this, we can decide on how to proceed with this issue. 

     

    Let us know if you require any further assistance with this. 

     

    Thanks,
    Genreve

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    6 months ago

    Hi Greg_Shipp, 

     

    Thanks for posting your concern in the forum. 

     

    I understand how important it is that the information you have in the bank feeds is all correct. Unfortunately, this information has been sent by the bank and is only displayed by your Bank Feeds. I recommend reaching out to the financial institution to find out what these bank transactions are. After this, we can decide on how to proceed with this issue. 

     

    Let us know if you require any further assistance with this. 

     

    Thanks,
    Genreve