Missing Bank Feed Transaction
I just upgraded from old MYOB Essentials and I am trying to reconcile for the first time. Everything matches and is fine apart from 1 transaction from December 13.
This transaction is on my bank statement but NOT in my bank feeds so cannot be reconciled. This missing transaction is the exact amount I am out.
How can I get this to appear in my bank feed?
Hi asddrgd21
If you are missing a single transaction, I would make sure that the transaction has not already been allocated or matched. For example, go to the Banking>>Bank Transactions window, ensure that Status shows All transactions and you do look for a few days on either side of that bank transaction.
If you are still unable to see that transaction we would need to grab a screenshot of the bank transaction from your Bank statement/Internet Banking. We would also need a screenshot of the Bank transactions window in your MYOB Business with that missing transaction (i.e. all transactions in the status and a date range of that transaction). These screenshots can be sent to me in a Forum private message -- ensure that you use the Photos option when composing the message.
