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ADELBY's avatar
ADELBY
Contributing Cover User
4 months ago
Solved

Online payment settlement date different to statement date

Hi All

My settlement date on the online report is different to my statement date.  Can I change the settlement date to match my statement so the account can be reconciled correctly.

  • Genreve_S's avatar
    Genreve_S
    4 months ago

    Hi ADELBY, 

     

    Thanks for posting your concern in the forum.

     

    I understand how correcting the dates can make matching these transactions easier. Currently, there is no way to edit the dates of the recorded transactions. Instead, the only option is to recreate the payments to correct the dates. I believe the transactions can be matched regardless of the dates. 

     

    I recommend reading through the "Reconciling Customer Payments" part of this article. 

     

    Feel free to let us know if you require further assistance.

     

    Thanks,

    Genreve

     

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    4 months ago

    Hi ADELBY, 

     

    Thanks for posting your concern in the forum.

     

    I understand how correcting the dates can make matching these transactions easier. Currently, there is no way to edit the dates of the recorded transactions. Instead, the only option is to recreate the payments to correct the dates. I believe the transactions can be matched regardless of the dates. 

     

    I recommend reading through the "Reconciling Customer Payments" part of this article. 

     

    Feel free to let us know if you require further assistance.

     

    Thanks,

    Genreve