Change over from Accounts Right to Business Pro
HI all
I have 4 companies with MYOB and had to change from Accounts Right to MYOB Business Pro as of 1 June 2023 because the price for desk top version of Accounts Right increased from $54 to $136 per company
my subsription was ending on 31/5 and I did the change over on 19/5 and paid 3 months in advanced for MYOB Busines Pro
However MYOB billing still charge my credit card $136 monthly fee for evey comany for June
My requests to cancel the old version subscription still have not been resolved
Also, the is no solid support for Business Pro , only on line MYOb Academy, that is all they can offer
I was initiall guided wrong for setting up my compaies for payroll touch ,
it took a week and abount 20 phone calls after when MYOb to called me back to tell me the when settin up the payroll touch section I had to say "No", it was simple but no one knew
I am still experiencing lots of issues and even when MYOb representative loggined in my pc they stuggled to navigate in MYOb business pro, like they not sure what they doing
I am left to figure out all myself...
Hi RitaMay
Thanks for providing the information on the issue.
As per checking here, for both case numbers this issue has been resolved and on the process of your refund for 4x of $136.00. Last update was yesterday 20/06/2023. You will be notified once it was transferred to your account. And it's good to know that your that your STP has been fixed.
Can you please send me a Private Message with this details so I can check on your account and assist you properly with your other concerns?
- Serial Number
- Bus. Name
- Email Address
- first and last name of the primary contact
I'll await your reply, I'm happy to assist you.
cheers,
Cel