Forum Discussion

trish2's avatar
trish2
Experienced User
3 months ago

Error - Uh-oh The numbers don't add up

I am still getting the error message despite clearing the cookies cache on my Apple Mac which I have.  Is there a different solution for the Mac??

8 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi trish2

     

    Thank you for bringing your concern to our forum.

     

    I regret to hear that you're encountering an error message, and I apologize for the delay in my response. To assist you more effectively, could you please provide more details about the activity or screen where the error message appears?

     

    We eagerly await your response. Any additional information you can provide would be greatly appreciated.

     

    Thanks,
    Genreve

    • trish2's avatar
      trish2
      Experienced User

      Hi Genreve,  went into logging out on both my data files this morning and ............ there was no error message displayed!!!

      Hopefully this is now resolved.

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator

        Hi trish2

         

        Thanks for the update. I'm glad it's working correctly now. 

         

        Don't hesitate to create a new thread if you require any other assistance.

         

        Thanks,
        Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi trish2

     

    Trust this message finds you in good health. I'm reaching out to ascertain if you require further assistance with your file access.

     

    Should you need more help, please feel free to share additional details.

     

    Thanks,
    Genreve

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator

      Hi trish2

       

      Just confirming that I have reached out to you via private message to help ensure you can reach a resolution

       

      Thanks,
      Genreve

      • trish2's avatar
        trish2
        Experienced User

        Attn:  Genreve

        You sent me a message requesting further details on the error message coming up.  It comes up on the desktop screen when I click on 'log out'