How do I get help with software issue

How do you get help from Myob now? There used to be a great phone number, which had always been very helpful.

Today, I was trying to raise an invoice for an export order so paperwork could be completed before the cutting date on a boat. Yes, we are last minute—I get that—but these things happen.

I try to add an item to an invoice, and I get an internal error message. Go to the item and try and edit it, get an error message please contact support.

I have raised 2 tickets for each error with the error messages displayed and the item code in question. There has been no response to the ticket. I tried the help bot thing; nothing useful there. When I persuaded it to try and talk to a person, it said connecting you to a human, and I got an error popup on the screen stating that the chatbox was unavailable. The alert box gets stuck in a loop, and the only thing I can do is refresh the screen.

I need this invoice for customs declarations and export certification, so I'm really reluctant to try and create a new temporary item and then edit the invoice at a later date.